Ticket processing

Sea You Tickets 2020

Due to the official cancellation of the Sea You Festival 2020, you have the following options:

The ticket process is only possible until 20th July 2020.

KEEP & EXCHANGE TICKET

YOUR BENEFITS: 3 DAYS / 25€ SAVINGS

Do you want to celebrate with us next year? Outstanding! We would like the same!
Change your ticket(s) for 2021 free of charge (dates: Fri., July 16th + Sat., July 17th +
Sun., July 18th, 2021) and you will also receive a special.

EXCHANGE TICKET NOW

We offer the following special to all previous 2020 ticket buyers:
You get the new Friday event for a special price. The ticket for the costs only € 14.99
(+ fee) as an upgrade instead of regular € 39.99 (+ fee) – you save € 25!

INFO FOR FRIDAY UPGRADE 2021

Do you want to know how you can help us best?
It's simple: keep your ticket, change it to 2021 and come celebrate with us next year! This gives us the best possible planning security that we and also the artists can askfor in this difficult situation.
There are no costs for you and with the Friday upgrade (62.5% discount compared to the regular price) you get an additional advantage and a new festival day with an official line-up on top!

Are you wondering if your favorite act is back in 2021?
We are very happy about the large number of artists who have already confirmed their performances from this year for the next year.
We have already successfully switched 85% of this year’s line-up. You can always find out who is going to be playing at https://www.seayou-festival.de/line-up

All ticket buyers who exchange their tickets and keep them will also save money because they paid the 2020 price.
Next year, ticket prices will rise moderately in many categories - depending on the category between 3 and 10 euros. So you have definitely got the best or at least the same price, and on top you already have your ticket before the official pre-sale starts.

If you want to transfer your existing ticket to a valid one for 2021, it is necessary to let us know about until July 20th, 2020.
After that date the ticket swap will be closed!

EXCHANGE TICKET NOW

LOOK FORWARD TO
3 INSTEAD OF 2 FESTIVAL DAYS
IN 2021

Fri., July 16th + Sat., July 17th + Sun. July, 18th 2021

Your advantage: all guests who have a ticket for Sea You 2020 will get the new Friday for a special price.

NEW FRIDAY INFO

Bought tickets but don't have time to go in 2021?

Then use one of the following options

VOUCHER SOLUTION

The decision of the federal government regarding the voucher regulation allows that all festival visitors who have purchased tickets for the Sea You Festival 2020, which was canceled due to the coronavirus pandemic, can receive a voucher from us instead of a refund of the money paid.
This means: You can return your tickets and you will receive a voucher code in the amount of the respective ticket price including the advance booking fee. So you can wait and see how the situation will develop in the coming weeks and months and, if necessary, buy a new ticket later.
These voucher codes are valid until December 31st, 2021. If the voucher is not redeemed by the end of 2021, you can have the amount of the voucher refunded by that time.
You have the option to convert your ticket into a voucher until July 20th, 2020. After that, the entitlement to the voucher expires.
The voucher codes will be sent to the customers via email in the mid of June and can be redeemed in early July.
Here is the Federal Government's information regarding the "voucher solution":
www.bundesregierung.de

  • Voucher benefits & backgrounds

    Advantages of the voucher solution:

    - Voucher in the amount of the respective ticket price including the advance booking fee, valid until December 31st, 2021
    - Support your festival: With the voucher solution you support us in these difficult economic times, you ensure that we receive the necessary financial scope that we need to continue after the coronavirus crisis.
    - More flexibility: You also have the option to buy other products, e.g. you’ve had a festival ticket you can now buy a VIP festival ticket for an extra charge / difference, e.g. you only had a Saturday ticket, but their favorite act occurs on Sunday you can now buy a Sunday ticket, etc.
    - With the voucher you can wait and see how the situation will develop in the next weeks and months and, if necessary, buy a new ticket later.
    - If you do not redeem the vouchers, you can get your money back after December 31st, 2021. To do this, send the unredeemed voucher code together with your bank details / account details to: refund@seayou-festival.de


    The background of the "voucher solution":
    The organizers of festivals, concerts, clubs and other cultural events are affected very hard because they won't be able to generate any sales in the foreseeable future. For many, the total annual turnover is missing but current expenses like rent and lease, costs for storage, saleries, additional costs, pre-financed artists and booking fees, external advice & service providers such as insurance, tax consultants,
    webmasters, expert opinions, official applications, software licenses, websites, server management, advertising costs / marketing costs already spent for 2020, etc. are still to be paid anyway.
    The deputy chairwoman of the CDU / CSU parliamentary group said: "Extraordinary circumstances require extraordinary measures. This also applies to the event sector. Since the outbreak of the corona pandemic, all cultural events have been canceled - from one day to the next. This affects customers who have been looking forward to an exhibition, a concert or a festival. Organizers and artists hit it really hard. Economical and artistic. Without a reaction from the legislator, the damage would be unforeseeable for
    everyone. Before the new law, every customer had a theoretical claim to reimbursement of the ticket price. Given the mass of reclaims, however, a wave of bankruptcies among the organizers would be expected. And in the end there would only be losers. If the organizers went bankrupt, consumers would go away emptyhanded. The organizers are not to blame for the festival and concert cancellations. They didn’t do anything wrong. It is force majeure. According to the new draft law, cultural organizers can therefore give their customers a voucher for tickets they have already bought. This ensures the liquidity of many cultural organizers and grants "space for economic development and relaxation". It is a "justifiable compromise, because in the end all interests are taken into account" and everyone benefits from a cultural
    landscape that continues to exist.
    After December 31st, 2021, the customer has the right to convert the voucher into cash again. We think and hope that by 2022 everything will have "normalized" again as far as possible.
    We sincerely thank everyone who helps us with this solution to remain liquid and able to act.

CONVERT TICKET TO VOUCHER

REFUND

Bought tickets but don't have time to go in 2021?

If neither the ticket exchange including the Friday special offer nor the voucher solution (claim for voucher in the amount of the full ticket price and the advance booking fee) can be considered for you then you can also get your tickets refunded.
You can return your tickets and get the ticket price * back - without "hardship regulation" or similar frills.
Request the ticket refund here:

REFUND

* = You have the option to have your ticket refunded until July 20th, 2020.

The advance booking fee is not refunded, only the pure ticket price.
Additionally a flat rate of € 8 applies to manual processing (per refund process / remittance).

Please understand that this process can and will take four to six weeks before you can expect on the money.

Here we answer the most important questions:

  • Ticket Replacement / Voucher / Refund
    • When and where will the Sea You “Beach Republic” 2021 take place?

      The Sea You Festival 2021 will take place from July 16th till July 18th, 2021 at the Tunisee in Freiburg. We‘ll celebrate on 3 festival days (Fri. + Sat. + Sun.) for the first time.

    • How do I get access to the different ticket options?

      Please check: https://personalize.paylogic.com/ticket-transfer?event=045d5d7d958b48e4a31175256c6151f5
      On this page you can request the access link to get to the platform. To get access to your order, please enter your order number and email address. You can find your order number either in the confirmation email from Paylogic (which you received after the purchase) or on your tickets. Please make sure that you use the same email address you used for your order process, otherwise it won’t work.

    • How can I support festivals?

      Do you want to know how you can best help us? It's simple: keep your ticket, change it to a ticket for Sea You 2021 and come celebrate with us next year!

    • I have a ticket to the Sea You Festival 2020. Can I participate in the Sea You Festival 2021?

      Of course you can. Tickets and all services from 2020 can be exchanged for new tickets for the Sea You Festival 2021. This process is free of
      charge. If you want to exchange your existing ticket for a valid one for 2021, it is necessary to let us know until July 20th, 2020. From then on the ticket swap will be closed! Exchange your ticket here: https://www.seayou-festival.de/ticketabwicklung Guests who have a ticket for Sea You 2020 will receive a special price for the new additional festival day (Friday).

    • Do I have a price advantage if I exchange my ticket now?

      All previous ticket buyers who keep their tickets will save money as they paid the price for this year‘s festival. Next year ticket prices will rise moderately in many categories - depending on the category between 3,- € and 15,- €.
      You definately got the best or at least the same price.

    • I can't go to the Sea You Festival in 2021, what should I do with my ticket?

      In this case you have the choice between the "voucher solution" OR
      reimbursement. You can get all the information at: https://www.seayou-festival.de/ticketabwicklung

    • What does the voucher rule mean for canceled events?

      Organizers are entitled to hand out only vouchers instead of the reimbursement of the admission price for events that have had to or have to be canceled due to the pandemic. Further information on the voucher solution for the entire cultural sector, which has been approved by the federal government, can be found at:
      https://www.bundesregierung.de/breg-de/aktuelles/gutscheinloesungkulturbranche-1740010
      With the voucher solution you support us in these economically difficult times. You are ensuring that we are given the financial scope we need to continue after the coronavirus crisis. With the voucher you can wait and see how the situation will develop within the next weeks and months, and buy a new ticket later if necessary. You are also more flexible and have the opportunity to buy other products. If you don't redeem the vouchers, you can get your money back after December 31st, 2021.

    • What can I do with the voucher?

      The voucher can be redeemed for an event by the same organizer, either for the replacement event or the same event in the next year, but also for another event, insofar as the organizer offers other events. After the Sea You 2021 has expired, you can also purchase a ticket for 2022 with your voucher code, or get the refund after December 31st, 2021.

    • Are there any costs for exchanging tickets or vouchers?

      No, there are no additional costs for you.

    • Until which date can I decide what will happen to my 2020 tickets?

      You have time until July 20th, 2020 to choose one of the three options (1.keep the ticket and transfer it to the 2021 festival, 2. transfer the voucher, 3. refund). After that the claim expires.
      https://consumer.paylogic.nl/request-order-access/

    • Can I exchange or refund parts of an order, or does the order need to be processed as a whole?
    • When will I receive my tickets (after exchanging this year’s tickets for the event in 2021)?

      Your new tickets will be sent automatically by email after the exchange deadline from Paylogic. This will be after July 20th, 2020.
      If you don’t want to wait you can already download the 2021 ticket yourself by going to "Download tickets" in your order confirmation.

    • Is it possible to switch tickets that havent’t been personalized yet?

      Orders that have not yet been personalized can also be exchanged. In this case, you will receive a new personalization link, which you can use to complete the personalization until the event.

    • Do I have to redeem the voucher or does it expire?

      The voucher code can be redeemed until December 31st, 2021. After this date the buyer will get his money back if he has not redeemed the voucher. To do this, send the unredeemed voucher code with your bank details / account details to: refund@seayou-festival.de

    • Why was the voucher solution developed?

      Many organizers and club operators currently have no income. If they had to reimburse the entrance fees for all that quickly canceled events, many of them would be worried about their existence. A voucher solution gives them more liquidity and scope and is therefore a great help for the event industry. By picking this alternative you make sure that many great festivals and events can take part in the future.

    • Are the interests of consumers protected?

      A wave of bankruptcies within the event industry and cultural landscape would mean that claims for reimbursement could no longer be made.

    • The voucher does not bring me anything, I urgently need the money.

      Then select the "refund" button. All information can be found at:
      https://www.seayou-festival.de/ticket-processing/refund/index_eng.html

      The advance booking fee is not refunded, only the pure ticket price.
      Additionally a flat rate of € 8 applies to manual processing (per refund process / remittance).

      Please understand that this process can and will take four to six weeks before you can expect on the money.

      You have the option to have your ticket refunded until July 20th, 2020.

    • Are tickets from other providers or pre sale shops refunded?

      You Homepage, Paylogic Shop) can be refunded. For tickets that were purchased through a second provider or privately, claims for refunds must be requested directly from them. For a refund you always need the original order number and the email address of the buyer.

    • I exchanged my ticket but I changed my mind. Can I cancel the exchange?

      No, unfortunately that is not possible.

    • What will the line-up look like in 2021?

      We are trying to postpone as many of our artists' performances this year from 2020 to next year. We have already been able to successfully fix over 90%! In addition, further new main acts will be added on Friday. At the moment, of course, we cannot guarantee that every single act that was announced for 2020 will be there in 2021. We will of course ensure that at least the same quality is maintained or that one is placed on top. You can always find the recent line-up for 2021 on our homepage at
      https://www.seayou-festival.de/line-up

    • Who is able to get the special price for Friday?

      All guests who have a ticket for Sea You 2020 can receive a ticket for the new Friday as an upgrade. The special price is only 14.99 € (+ fee) instead of the regular pre-sale price 39.99 € (+ fee) which will save you 25,- €. The new Friday will be celebrated on a total of 5 stages with an internationally high-quality and varied line-up. You can find more information about the Friday event at:
      https://www.seayou-festival.de/freitag-upgrade/

    • I won a ticket to Sea You 2020 - what will happen to it?

      Raffle tickets are valid in 2021 if exchanged. Send us an email with your ticket and contact details to help@seayou-festival.de. We will compare these with the winner data and get back to you.

    • I have booked my accommodation and / or arrival on my own, what now?

      Unfortunately we can’s do anything about it. We suggest to contact the respective company (hotel, airline, train, ...) independently and clarify the possibilities. The visitor has no claims for damages (e.g. regarding cancelation charges of hotels and travel businesses) against Sea You
      Freiburg GmbH.

    • Ticket lost, deleted or not received, questions about your order?

      Please contact the customer service of our ticket provider Paylogic: Answers to some frequently asked questions:
      https://customerservice.paylogic.com

      Support via e-mail:
      https://customerservice.paylogic.com/hc/de/requests/new

      Resending ticket:
      https://consumer.paylogic.nl/tickets/

      Telephone support:
      https://customerservice.paylogic.com/hc/de/articles/360010262339-%C3%96ffnungszeiten-und-Kontakt
      (Please check the opening hours before calling)

    • My question was not answered here. Whom can I ask?

      If you have any further questions regarding the ticketing that are not answered here, please send us an email with your request to:
      help@seayou-festival.de
      Please understand if we do not answer immediately. Due to the current situation we have a high volume of inquiries, which we will of course gradually work them off.