Bought tickets but don't have time to go in 2021?

If neither the ticket exchange including the Friday special offer nor the voucher solution (claim for voucher in the amount of the full ticket price and the advance booking fee) can be considered for you then you can also get your tickets refunded.
You can return your tickets and get the ticket price * back - without "hardship regulation" or similar frills.
Request the ticket refund here:


* = You have the option to have your ticket refunded until July 20th, 2020.

The advance booking fee is not refunded, only the pure ticket price.
Additionally a flat rate of € 8 applies to manual processing (per refund process / remittance).

Please understand that this process can and will take four to six weeks before you can expect on the money.