- Cashless payment system at the festival
- Generally
- What does cashless mean?
You can only pay at the food, drink and merchandising stands with your festival wristband. A chip is attached to your festival wristband, which can be topped up with credit. There will be no cash or tokens! Please bring a debit/credit card for the mobile lockers or buy the locker online in advance.
- What are the benefits of cashless?
The queue times at the food, drinks and merchandising stands are shortened. You don't have to carry a wallet around with you and you can even go swimming with the chip on your festival wristband. If you still have credit left after the festival, you can simply transfer it back online from home (from Wed., July 19, 2024, 12:00 p.m.).
- Are the campsites also included?
Everything at Camping A is also cashless, with the exception of the deposit for the Rent-a-Tent. The two campsites B and C are not the responsibility of the organizer, so that you can pay with cash as usual.
- Is the chip on the festival wristband waterproof?
Yes! You can swim in Lake Tunisee without any problems!
- Is there a deposit on the cups again this year?
This year we have a deposit on our drinks again. The deposit is €2 per drink.
The deposit is automatically deducted from your chip when you buy it.
You can return a maximum of 5 cups at once without having bought a drink yourself.
After that, it is only possible to return the deposit if it was deducted from your chip together with a drink.
- How do I top up credit:
- How do I load credit (beachcoins) onto my festival wristband?
We recommend: online in advance at https://tickets.seayou-festival.de/5bd6df170ea94a70bea8e93db7001d1a/extras
(credit = Beachcoins!)
or at the various top-up stations (top-up terminals) on the festival site. - How does the online purchase of credit (Beach Coins) work?
You go to: https://tickets.seayou-festival.de/5bd6df170ea94a70bea8e93db7001d1a/extras and select the desired amount. After payment you will receive a voucher ticket. Bring this voucher ticket with you to the festival entrance and show it together (!) with your festival admission ticket (printed out or digitally on your mobile phone as a screenshot). The credit will be loaded directly onto your festival wristband. Note: You can simply transfer any remaining credit back to yourself online after the festival.
- Are there different top-up stations (loading terminals) on the festival site?
Yes! There are cash terminals and debit/credit card terminals. Cash terminals can only be used to top up with cash. Only card payment is possible at EC/credit card terminals. The different terminals will be clearly marked.
- How do I top up credit at the top up station (top-up terminal)?
CASH TERMINAL:
You hold your festival wristband to the sensor. Then you pay a note (the note you pay in is credited in full to your festival wristband. No change will be paid out!). Then you hold your festival wristband to the sensor again. The credit is now topped up. These steps will also be visible on the terminal. Note: After the festival, you can easily transfer any remaining credit back to yourself online from home!
To find out your credit, simply hold the wristband to the sensor.
To top up with CASH, only use the CASH terminals marked for this purpose.
Step 1: Select top up
Step 2: Hold the festival wristband to the sensor
Step 3: Put one or more notes into the terminal
Step 4: Confirm the amount
Step 5: Hold the festival wristband to the sensor again
Step 6: Celebrate!
EC / CREDIT CARD TERMINAL:
You hold your festival wristband to the sensor. Then you select the amount at the terminal. Push the EC/credit card (all common card providers are possible) into the terminal and enter the PIN. Then hold the festival wristband to the sensor again. Complete! These steps will also be legible on the terminal. Note: You can simply transfer the remaining balance back online from home after the festival!
To top up with an EC / CREDIT CARD, only use the EC / CREDIT CARD terminals marked for this purpose
Step 1: Select top up
Step 2: Hold the festival wristband to the sensor
Step 3: Choose amount
Step 4: Complete the payment at the EC terminal
Step 5: Hold the festival wristband to the sensor again
Step 6: Celebrate! - Is there an activation fee?
Yes, a one-off activation fee of €1.90 is charged when the festival wristband is topped up for the first time. This is automatically deducted from the topped-up credit.
Example: €50 credit is topped up for the first time, leaving €48.20 available on the festival wristband.
There is no further charge for each subsequent top-up!
Remaining credit can be transferred back online free of charge within 28 days after the festival from 24.07.24, 12:00 noon. - How does payment work on the festival site?
Ganz einfach: Ihr bestellt beim Verkaufspersonal, haltet euer Festivalbändchen an den Leser und genießt direkt eure Drinks, Food und Merchandising-Artikel!
- My chip is broken. What should I do?
Contact a "Trouble Shooter" from GET (provider of the cashless system). He will help you with this problem immediately. You will always find a "Trouble Shooter" at the Cashless Service Point on the premises in the immediate vicinity of the terminals.
- How do I get my money back?:
- Will I get my remaining credit back after the festival?
Yes, you will need the code on your wristband chip. Up to 28 days after the festival, you can simply transfer your remaining credit back online from home. The return transaction is free of charge and possible from € 2,- remaining credit. A maximum of €200 can be transferred back per festival wristband. Please make sure that you create a new account for this or use your existing access data from previous years. The Paylogic access data from the pre-sale will not work! GET and Paylogic are two different partners.
Please note: Free refunds can only be made to a Euro IBAN account, for all accounts with foreign currency the transaction fee will be automatically deducted. - Refund:
Get your cashless credit back easily and conveniently using the following link
START: Wednesday, July 24, 2024, 12:00 p.m.
END: Wednesday, August 21, 2024, 6:00 p.m.
LINK 2024: seayou24.eventportal.io
To get your remaining credit refunded, you need the chip on your festival wristband! - How does the refund for the remaining balance work?
You go to the homepage for refunds (seayou24.eventportal.io) and create an account there (or use an existing account, e.g. Googlemail). You then enter the chip ID and PIN, both of which are on the back of the chip. If you want to add several chips to the account, you can also rename each individual chip here. On the next page you then have to enter your bank details. The payout will be processed within about 10 working days. You can view the status of the refund in the account.
If you have any questions about your refund within these 28 days, please contact GET (provider of the cashless system). You can find the contact form in the event portal / refund tool under Help.
FAQ
Fragen & Antworten
- Opening hours
Fri, 19 July 2024 from 14:00 to 01:00 (end of music: 00:00)
Sat, 20 July 2024 from 11:00 to 01:00 (end of music: 00:00)
Sun, 21 July 2024 from 11:00 to 23:30 (end of music: 22:30)
+ official after-show party on Sat. 20 July (not included in the festival ticket, available in advance)
- General:
- How old do I have to be to visit Sea You festival?
The minimum age to attend the festival is 18 years. Unfortunately, due to licensing reasons, there are no exceptions with parental consent or similar.
- Do I have to bring an ID?
It is obligatory to bring an ID. In case you are not able to show it, it could be possible that you won’t get access to the festival in case security doubts your age.
- Am I allowed to bring a backpack or beach bag?
For security reasons you are only allowed to bring a gym bag (max. size A3) or a small purse / bumbag (max. size A4). It is not allowed to bring any kind of backpacks. We indicate also that it is not allowed to bring any drinks and food.
- Which items are not allowed at the festival venue?
The following items may NOT be taken onto the festival grounds:
- Large backpacks and large bags (gym bags in A3 format or small belt and breast bags in max. A4 format)
- Food & drinks
- Containers with liquids (e.g. nail polish remover, body lotion, perfume) in unusual quantities
- Bulky items (cool boxes, flags, chairs, etc.)
- Selfie sticks & GoPro sticks
- Empty bottles except foldable plastic bottles
- Any weapons, permitted or requiring a permit in accordance with the Weapons Act. These weapons and their carriers will be reported to the police immediately! Objects that are not covered by the Weapons Act but still pose a risk (kitchen knives, pocket knives, etc.)
- Medicines in unusual quantities or not in their original packaging
- Accelerants and fireworks, pyrotechnic items
- Markers, markers, felt-tip pens (except make-up)
- Animals of all kinds
- Gas spray cans, corrosive, flammable, coloring substances, or containers with substances that are harmful to health or are easily flammable. Drugs with the exception of cannabis (see https://www.bundesregierung.de/breg-de/aktuelles/cannabis-legalisierung-2213640)
- Mechanically operated noise instruments such as megaphones, gas pressure fanfares, drums, ...
- Professional photo and film equipment (e.g. SLR cameras) only with the permission of the organizer
- Commercial objects and advertising material of all kinds
- Audio recording devices of all kinds
- Drones and other remote-controlled objects
- Laser pointers
- Glitter and confetti
- Spray deodorants / spray sunscreen / hairspray with propellant gas
- Deodorant spray and sun spray, unless they are pump sprays
- Umbrellas
- Soap bubbles
- Vapes (except e-cigarette liquid if smaller than 100 ml)
- Walkie-talkies / radios
- Which items are not allowed at the festival venue?
The following items may NOT be taken onto the festival grounds:
- Large backpacks and large bags (gym bags in A3 format or small belt and breast bags in max. A4 format)
- Food & drinks
- Containers with liquids (e.g. nail polish remover, body lotion, perfume) in unusual quantities
- Bulky items (cool boxes, flags, chairs, etc.)
- Selfie sticks & GoPro sticks
- Empty bottles except foldable plastic bottles
- Any weapons, permitted or requiring a permit in accordance with the Weapons Act. These weapons and their carriers will be reported to the police immediately! Objects that are not covered by the Weapons Act but still pose a risk (kitchen knives, pocket knives, etc.)
- Medicines in unusual quantities or not in their original packaging
- Accelerants and fireworks, pyrotechnic items
- Markers, markers, felt-tip pens (except make-up)
- Animals of all kinds
- Gas spray cans, corrosive, flammable, coloring substances, or containers with substances that are harmful to health or are easily flammable. Drugs with the exception of cannabis (see https://www.bundesregierung.de/breg-de/aktuelles/cannabis-legalisierung-2213640)
- Mechanically operated noise instruments such as megaphones, gas pressure fanfares, drums, ...
- Professional photo and film equipment (e.g. SLR cameras) only with the permission of the organizer
- Commercial objects and advertising material of all kinds
- Audio recording devices of all kinds
- Drones and other remote-controlled objects
- Laser pointers
- Glitter and confetti
- Spray deodorants / spray sunscreen / hairspray with propellant gas
- Deodorant spray and sun spray, unless they are pump sprays
- Umbrellas
- Soap bubbles
- Vapes (except e-cigarette liquid if smaller than 100 ml)
- Walkie-talkies / radios
- Is there a re-entry?
Two-day and three-day festival tickets as well as tickets including camping are re-admitted. Day tickets (Friday or Saturday or Sunday only) only entitle you to one-time access.
- Are there any specials about handicapped people?
Disabled people who have an ID with a B will receive a free ticket for their companion. Your own ticket must be paid for as normal. Please send us an email to team@seayou-festival.de with a scan of your severely disabled person's ID. You then come to the guest list container with your ID card, your severely disabled person's ID card, your own ticket and your companion, where you will receive the free wristband for your companion. No free wristband can be issued on site without prior registration with us. Disabled toilets are available. Please note, however, that some areas, e.g. the VIP area or the stages, are not barrier-free and therefore cannot be accessed by wheelchair. Due to the strict safety regulations regarding escape and rescue routes, we are therefore unable to sell VIP tickets to wheelchair users.
- Which accommodation options are there?
You can stay overnight at one of our three campsites (A, B or C).
You can find all the info here: https://www.seayou-festival.de/camping - Am I allowed to bring any food or drinks to the festival area?
No, it is not allowed to bring any food or drinks.
- Are there dishes for vegans or vegetarians?
We have some stands that offer vegetarian and vegan food.
- Am I allowed to sleep in my car?
No, this is not possible because there is no infrastructure in the parking lots. Our security staff will regularly check the parking lots and take action in the event of wild camping.
- Does the festival take part if it is raining?
Then we talk about an act of nature beyond control. The festival takes generally part come rain or shine as long as the promotor can take the responsibility for it. In case there are any risks for someone’s body or health foreseeable the event will immediately not be continued.
- Are there lockers at the festival or campsites:
This year we are providing you with lockers in different sizes from our partner MOBILE LOCKER at campsite A and at the festival.
You can make a reservation here: https://reservations.mlunit.eu/iframe/306/de_DE/events
You can book these online for the entire festival period of 3 days;
Day lockers can be booked on site if they are still available and not reserved in advance.
Rental times and locker sizes are then selected at the terminal and paid for conveniently by debit or credit card without cash.
Other advantages of Mobile Locker lockers
• Unlimited access to your valuables during the stated opening hours
•You can use the lockers including a socket to charge your cell phones, cameras, etc.
• You will receive a QR code as a "key" that you can easily share with friends.
The lockers can be rented on site by the day. We recommend that you book your personal locker at campsite A online in advance, as capacity is limited.
You can also leave your belongings at the MOBILE LOCKER lockers at the festival (online pre-sale possible).
Here you can find the prices for the entire rental period in the various locations:
Location: Festival area (July 19th from 2:00 p.m. to July 21st at 11:30 p.m.)
Small compartment with socket (9.5 x 19 x 32.5 cm): €30
Large compartment without socket (24 x 20 x 37.5 cm): €30
Large compartment with socket (24 x 20 x 32 cm): €36
Location: Camping A (July 19th from 10:00 a.m. to July 21st at 12:00 p.m.)
Small compartment with socket (9.5 x 19 x 32.5 cm): €30
Large compartment without socket (24 x 20 x 37.5 cm): €30
Large compartment with socket (24 x 20 x 32 cm): €36
Click here to make a reservation: https://reservations.mlunit.eu/iframe/306/de_DE/events
Camping A opening times:
Friday, July 19th, 2024 from 10:00 a.m. to 1:00 a.m.
(during peak festival times, the containers may not be occupied at all times)
Saturday, July 20th, 2024 from 9:00 a.m. to 1:00 a.m.
(during peak festival times, the containers may not be occupied at all times)
Sunday, July 21st, 2024 from 9:00 a.m. to 1:00 a.m.
(during peak festival times, the containers may not be occupied at all times)
Monday, July 21st, 2024 from 9:00 a.m. to 1:00 a.m. o'clock
---------------------------------------------------------
Festival Main opening hours:
Friday, July 19th, 2024 from 2:00 p.m. to 1:00 a.m.
Saturday, July 20th, 2024 from 11:00 a.m. to 1:00 a.m.
Sunday, July 21st, 2024 from 11:00 a.m. to 11:30 p.m.
Click here to make a reservation: https://reservations.mlunit.eu/iframe/306/de_DE/events - What happens if…?
… I damage something?
Every guest who breaks something at the festival venue or campground is liable for it.
… I lose my wristband?
Please make sure that you don’t lose it. If so you won’t get a new one and in case the promotor or securi-ty finds out about you not wearing the wristband you’ll be banished from the festival venue.
… I lost something?
If you lost something you can ask for it at entrance which means, that this is also the place you can turn something in in case you found something. If your lost item is still not there you can write an email to team@seayou-festival.de after the festival.
… I got robbed or something got stolen?
Every guest is responsible for his or her own belongings. We suggest leaving all valuables that are not desperately needed at home or at least in your car.
… something happens to me?
Entering the festival venue and especially taking a bath in the lake is on your own risk.
The promotor’s contractual and legal liability for its own and other people’s actions is restricted to an act of gross negligence. Of course there is a first aid team present. - Is the consumption of CANNABIS allowed at the festival?
Private cannabis consumption is legal in Germany and at the festival.
You have been allowed to smoke weed legally since April 1, 2024 and smoke a joint at Lake Tunisee or on the festival campsite.
But be careful, as always, there are a few rules:
- You are allowed to carry up to a maximum of 25 grams of cannabis per person in public spaces.
- DON'T SMOKE & DRIVE: The following currently still applies in road traffic: even with a low THC content in the blood (limit = 1 nanogram of THC per milliliter of blood serum), a driver is committing an administrative offense. If driving behavior is conspicuous, too much THC in the blood is considered a criminal offense. If the limit is exceeded, you face a fine, points and, in the worst case, even a driving ban. Incidentally, this also applies to driving bicycles or e-scooters if any abnormalities occur.
- The import of cannabis from abroad into Germany remains prohibited.
Further information can be found on the official website of the Federal Government at https://www.bundesregierung.de/breg-de/aktuelles/cannabis-legalisierung-2213640
- Tickets / advance booking
- FAQ of the Paylogic advance booking office
Send ticket again:
https://account.paylogic.com/i-lost-my-tickets
Answers to frequently asked questions:
https://customerservice.paylogic.de/?event=Sea%23You%23Festival
Support via E-Mail:
https://customerservice.paylogic.com/hc/de/requests/new - Who can help me if I have not received my ticket, can no longer find it or have other problems with my ticket order?
If you have any questions about your ticket, only our advance booking office Paylogic, whose system we have integrated on our homepage, can help you. We only have limited access to your data. Please read the FAQ of the advance booking office Paylogic, officially also called See Tickets.
- I don’t understand the difference between the price levels, what do the different numbers mean?
The price levels refer ONLY to the booking period and not to the services.
If you bought your ticket in the autumn of the previous year, you will pay significantly less than someone who booked just a few months or weeks before the festival. - Does it make sense to ask the promotor for extra tickets after certain categories were sold out?
No, it is not possible to request tickets for sold-out categories or to exchange tickets
of tickets (e.g. to other, already sold-out campsites) is unfortunately not possible.
However, you can check here to see if your desired tickets are still available on the resale platform:
Please only use this page for buying & selling tickets.
On our Sea You Resale channel, it is 100% guaranteed that your purchased or sold ticket is va
https://resell.seetickets.com/sea-you-2024/ - Are the tickets personalised?
You can personalize your ticket for the first time or have it re-personalized in your ticket account.
If you have bought multiple tickets, you can also personalize the tickets here for your friends and give them access to the ticket.
The first ticket is usually personalized for you, each additional ticket must be sent individually to the person you bought the ticket for (“send to a friend”)
https://account.seayou-festival.de/26ad7284642745bdac78a5a5802a1710/orders
The first personalization of tickets is always.
Re-personalization costs:
until June 1st, 2024 (10:00 a.m.) - free of charge
June 1st, 2024 (10:00 a.m.) - June 30th, 2024 (11:59 p.m.) = €5
July 1st, 2024 (12:01 a.m.) - July 9th, 2024 (11:59 p.m.) = €7.50
July 10th, 2024 (12:01 a.m.) - July 21st, 2024 (8:00 p.m.) = €10 - Do I necessarily have to bring my printed ticket?
No, but it is useful and we recommend it in case there is a problem with your mobile phone. In the past, many guests were unable to download their ticket on site due to a lack of network coverage, and this led to significant backlogs.
- I have a multi-day ticket but can only go to the festival for one day. Can I pass on my ticket for the other day or split it between two people?
No, unfortunately that is not possible, as the combination ticket is played on a wristband for all booked days. The ticket is personalized for one person and contains all the data and authorizations for that person. In addition, the wristband functions as a means of payment at the Sea You Festival.
- What is special about the VIP-Ticket?
- Access to VIP areas behind and next to the main stage and a total of 3 VIP stages Fri. + Sat. + Sun. (subject to free capacities)
- Fast Lane at the entrance
- Access to four stages incl. mainstage (behind and next to the stage) > limited
- Extra toilets in all VIP areas and one container with real restroom facilities behind stage 3
- extra VIP-Bars with special offers
- special fabric wristband
- Can I buy my ticket for the after-show parties in advance?
Yes, you can find the pre-sale tickets in our ticket shop under EXTRAS.
https://tickets.seayou-festival.de/8a081efd1eba430db536d1ee845dcd31/extras
- Camping sites A+B+C
- What are the camping opening times ?
CAMPING A
Friday 07/19/24 | 10:00 a.m. – 12:00 a.m
Saturday 07/20/24 | 08:00 - 00:00
Check Out until delayed:
Mon. 22/17/24 // 12:00 p.m
CAMPING B + C
Friday 07/19/24 | 10:00 a.m. – 10:00 p.m
Saturday 07/20/24 | 8:00 a.m. – 2:00 p.m
Check out no later than:
Mon. 07/22/24 // 12:00 p.m - Is it possible to visit my friends on another campground?
Unfortunately it is not possible to switch between camping A, B or C due to limited capacities.
- Is it possible to visit my friends on another campground?
Unfortunately it is not possible to switch between camping A, B or C due to limited capacities.
- Can I come with a camper or van?
A mobile home ticket can be purchased at Camping A. This is valid for 5 people and includes access to campsite A (showers, gastro, etc.). All persons associated with the ticket must stay in one vehicle. It is not possible to set up a tent next to the caravan or anywhere else. If only three people fit into a vehicle to sleep, then only three people can check in with one ticket. This ticket does not include festival entry, it is purely a camping ticket, which is only valid in combination with a festival ticket. The ticket includes a garbage deposit in the amount of €15 included, which is refunded when three full garbage bags are handed in. There is neither electricity nor water on the pitch.
- How many Camping A tickets do I have to buy?
The Camping A ticket is PER person, is only valid with a festival ticket (2 or 3 days) and is a personalized ticket. The extra ticket Rent-a-Tent is PER rented tent, is only valid with a Camping A ticket and is not a personalized ticket.
- Can I drive close to my camping spot to unload my car?
Unfortunately not, please drive straight to the parking lot and then carry your stuff to the campground. We suggest bringing trolleys or barrows, this can help a lot even though you have to push them on grass.
- How does the refund of the trash deposit work?
The ticket for camping A includes 5, - € per person as trash deposit. When you check out you have to bring a full trash bag and the token you got when you checked in to get back the 5,- €. Extra trash bags are available at any time for free. Tickets for Camping B and C don’t include a trash deposit, so nothing will be paid back.
- Can we reserve an area for our friends who will arrive later?
Whoever wants to camp together should arrive together and set up the tents next to each other. In case this is not possible the ones who arrive first should bring the other ones tent to set it up already. Please understand that there is no other way. Watch out, at Camping A: ask your friends if they are located at A1 or A2.
- Is it free to take a shower?
At Camping A we provide container with toilets and showers for free. At Camping B and C are real sanitary facilities with showers and toilets as well. The use is free at Camping C but the owners at Camping B are taking a fee for using the shower.
- Is there a shop or a restaurant on the campground?
You can buy food and drinks on all campgrounds within the regular hours. At Camping A local clubs take care of the catering and offer breakfast, barbeque food and many other things to eat and drink. It is possible to buy the most needed sanitary products here or charge your cellphones for 2.-€. Furthermore you can charge them at Stage 7 at the festival.
- What things am I allowed to bring and not?
At Camping A are allowed:
- At Camping A it is allowed to bring:
- • Tents and tent equipment
- • Camping equipment like camping chairs and -tables
- • Regular, small grills (One-way or small reusable grills)
- • Camping stoves with small gas cartridges
- • Every kind of food wrapping except glass!!!
- At Camping A it is NOT allowed to bring:
- • Pavilions
- • Big sound systems
- • Electric generators
- • Glass
- • Megaphones
- • Weapons
- • Drugs
- • Firework
- • Bonfires
- • Furniture (sofas, armchairs, etc.)
- • Any kind of construction material
- At Camping B (Silbersee / www.camping-freiburg.net) and Camping C (Tunisee / www.tunisee.de) the individual house rules are relevant, please check the websites for more information.
- We don’t want to cut down on your fun but we have to make sure (next to safety related reasons) that the neighborhood is happy and not bothered too much because of the noise.
At Camping A are not allowed:
- pavilions
- large sound systems
- Power generators / aggregates
- Glass
- megaphones
- weapons
- drugs
- firecrackers
- open (camp) fire
- Furniture (sofas, armchairs, etc.)
- construction materials
- dry ice
The respective house rules apply to Camping B (Silbersee / www.camping-freiburg.net) and Camping C (Tunisee / www.tunisee.de).
We don't want to spoil anyone's fun with our bans, but apart from safety-related measures, we have to be extremely careful not to bother the surrounding residents with a massive noise level. - Can I bring my animal?
Dogs and other animals are not allowed at the festival campground. First of all this rule is made to protect your animal! Please appreciate this, thank you.
- Am I allowed to sell stuff or offer certain services at the campgrounds?
Without a written permission by the promotor it is forbidden to offer any kind of goods on the campgrounds. If so you have to bear the consequences.
- Can I rent a tent that has already been built?
Yes, but only at Camping A.
2 man tent = 65 € (+ fee)
4 man tent = 125 € (+ fee)
6 man tent = 185 € (+ fee)
Tickets are charged per tent (and not per person).
IMPORTANT:
This ticket does not include access to the campsite!
Valid only in connection with a CAMPING A (additional ticket) + day or festival ticket