FAQ
QUESTIONS & ANSWERS
- Most frequently asked questions:
- Questions or problems with your tickets?
Any concerns about your ticket must be primary discussed with your ticket agency Paylogic which is integrated in our homepage. We don’t have hardly any access to your data. Most questions are already answered here: https://customerservice.paylogic.com
- Does it make sense to ask the promotor for extra tickets after certain categories were sold out?
No, it is not possible to ask for more tickets or a ticket exchange to ticket categories that are not available any more.
- Can I give my ticket to anybody else?
Yes, but all tickets except the extra tickets Rent-a-tent or Drinks @ Camping A are personalized and have to be changed in case you give it to someone else. These two categories show the name of the ticket buyer only. People holding a free- or guestlist ticket can’t give this ticket to another person. The ticket is unsaleable and the name can’t be changed.
- Do I necessarily have to bring my printed ticket?
Absolutely. Many people had trouble finding their tickets on their phone or couldn’t download them due to missing mobile network. This caused very long waiting periods in the past.
- What is special about the VIP-Ticket?
- Fast Lane at the entrance
- Access to three stages incl. mainstage (behind and next to the stage) > limited
- Extra toilets in all VIP areas and one container with real restroom facilities behind stage 3
- extra VIP-Bars with special offers
- special fabric wristband - Am I allowed to bring a backpack or beach bag?
For security reasons you are only allowed to bring a gym bag (max. size A3) or a small purse / bumbag (max. size A4). It is not allowed to bring any kind of backpacks. We indicate also that it is not allowed to bring any drinks and food.
- Which items are not allowed at the festival venue?
- Food and drinks
- Any kind of backpacks
- Container with liquids in unusual sizes (e.g. nail polish remover, bodylotion, perfume,…) and gas car-tridges
- Deodorant (Spray) and Sunspray. Pumpsprays are allowed instead
- Bulky items (coolers, camping equipment, flags, chairs, etc.)
- Selfiesticks and GoPro Sticks
- Empty bottles other than foldable plastic bottles
- Any kind of weapons (knifes with a blade longer than 12cm, bats, irritant gas, brass knuckles, etc.) These weapons as well as its carrier will be reported immediately to the police.
- Items that could be dangerous but are not mentioned within the law on arms (kitchen knife, pocket knife, etc.)
- Medicine in unusual sizes and not in the original package
- Fire accelerant and firework as well as pyrotechnical items
- Marker, Eddings (except Make-Up)
- Animals except guide dogs
- Spray cans with gas, acidly, inflammable and dying substances
- Drugs
- Mechanical instruments, e.g. megaphones, drums, etc.
- Professional photo and video equipment (just with permission)
- Commercial products or promotion material (just with permission)
- All kind of recording devices
- Drones and other remote-controlled objects
- Laserpointer
- Glitter and Confetti
Regular lighters are allowed - How many Camping A tickets do I have to buy?
- What things am I allowed to bring and not?
At Camping A it is allowed to bring:
• Tents and tent equipment
• Camping equipment like camping chairs and -tables
• Regular, small grills (One-way or small reusable grills)
• Camping stoves with small gas cartridges
• Every kind of food wrapping except glass!!!
At Camping A it is NOT allowed to bring:
• Pavilions
• Big sound systems
• Electric generators
• Glass
• Megaphones
• Weapons
• Drugs
• Firework
• Bonfires
• Furniture (sofas, armchairs, etc.)
• Any kind of construction material
At Camping B (Silbersee / www.camping-freiburg.net) and Camping C (Tunisee / www.tunisee.de) the individual house rules are relevant, please check the websites for more information.
We don’t want to cut down on your fun but we have to make sure (next to safety related reasons) that the neighborhood is happy and not bothered too much because of the noise. - How old do I have to be to visit Sea You festival?
You have to be over 18 years old (no exceptions made).
- General:
- Opening hours
Sat. 07-18-20 from 11:00AM till 01:00AM
Sun. 07-19-20 from 11:00PM till 11:30PM
Afterwards 2 x SEA YOU Aftershows as well as 1 x Pre-Party @ Hans Bunte
Fri. 07-17-20 from 11:00PM
Sat. 07-18-20 from 12:00AM
Sun. 07-19-20 from 11:00PM - How old do I have to be to visit Sea You festival?
You have to be over 18 years old (no exceptions made).
- Do I have to bring an ID?
It is obligatory to bring an ID. In case you are not able to show it, it could be possible that you won’t get access to the festival in case security doubts your age.
- Am I allowed to bring a backpack or beach bag?
For security reasons you are only allowed to bring a gym bag (max. size A3) or a small purse / bumbag (max. size A4). It is not allowed to bring any kind of backpacks. We indicate also that it is not allowed to bring any drinks and food.
- Which items are not allowed at the festival venue?
- Food and drinks
- Any kind of backpacks
- Container with liquids in unusual sizes (e.g. nail polish remover, bodylotion, perfume,…) and gas car-tridges
- Deodorant (Spray) and Sunspray. Pumpsprays are allowed instead
- Bulky items (coolers, camping equipment, flags, chairs, etc.)
- Selfiesticks and GoPro Sticks
- Empty bottles other than foldable plastic bottles
- Any kind of weapons (knifes with a blade longer than 12cm, bats, irritant gas, brass knuckles, etc.) These weapons as well as its carrier will be reported immediately to the police.
- Items that could be dangerous but are not mentioned within the law on arms (kitchen knife, pocket knife, etc.)
- Medicine in unusual sizes and not in the original package
- Fire accelerant and firework as well as pyrotechnical items
- Marker, Eddings (except Make-Up)
- Animals except guide dogs
- Spray cans with gas, acidly, inflammable and dying substances
- Drugs
- Mechanical instruments, e.g. megaphones, drums, etc.
- Professional photo and video equipment (just with permission)
- Commercial products or promotion material (just with permission)
- All kind of recording devices
- Drones and other remote-controlled objects
- Laserpointer
- Glitter and Confetti
Regular lighters are allowed - Does it make sense to ask the promotor for extra tickets after certain categories were sold out?
No, it is not possible to ask for more tickets or a ticket exchange to ticket categories that are not available any more.
- Questions or problems with your tickets?
Any concerns about your ticket must be primary discussed with your ticket agency Paylogic which is integrated in our homepage. We don’t have hardly any access to your data. Most questions are already answered here: https://customerservice.paylogic.com
- Can I return my tickets?
Tickets cannot be returned or refunded. Also you can’t return a ticket after the festival because you got sick and couldn’t redeem it. We suggest getting the ticket insurance if you are worried about these kind of circumstances. In case you like to upgrade your ticket to a higher (available) category this is possible.
- Is it possible to buy more (extra) tickets even though I already have my ticket (e.g. tickets for Camping or beachcoins)?
Yes, you can always buy other tickets later on. Just visit our ticket shop and pick whatever you want to add.
https://shop.paylogic.com/125441/17501/tickets - I don’t understand the difference between the price levels, what do the different numbers mean?
The different price levels are based on the time someone buys the ticket. People who get the ticket in fall a year before the event pay much less than people who decide to come to the festival a couple of months or weeks before. The later it gets, the more expensive is the ticket. The benefits are the same!
- Can I give my ticket to anybody else?
Yes, but all tickets except the extra tickets Rent-a-tent or Drinks @ Camping A are personalized and have to be changed in case you give it to someone else. These two categories show the name of the ticket buyer only. People holding a free- or guestlist ticket can’t give this ticket to another person. The ticket is unsaleable and the name can’t be changed.
- Is there going to be a reentry after leaving the festival ground?
Everybody carrying a two day festival-ticket or a ticket including camping is allowed to leave the area and come back in. Guests with day-tickets (Sat. or Sun. only) won’t be able to come in twice.
- Do I necessarily have to bring my printed ticket?
Absolutely. Many people had trouble finding their tickets on their phone or couldn’t download them due to missing mobile network. This caused very long waiting periods in the past.
- Can I buy my ticket for the Pre- and Aftershowpartys ahead?
No, there will only be a box office.
- Are there any specials about handicapped people?
Everybody who needs assistance which is attestable in the severely handicapped pass marked with a B will get one ticket for free for the escort. The own ticket must be regularly paid. Please send an email to team@seayou-festival.de with a scan of your severely handicapped pass. Arriving at the festival you have to go to the guestlist showing your ID, your severely handicapped pass and your own ticket. After-wards your escort will get a wristband. Without getting in contact with us before it is not possible to re-ceive a free ticket.
We provide toilets for handicapped people but please notice, that not every area at the festival site is completely wheelchair accessible, for example the stage access for VIP guest. Because of the safety in-structions and emergency routes it is not possible to sell VIP tickets to wheelchair users. - Can I charge my phone at the festival?
Yes, you can charge your phone at stage 7 (to be paid with cash)
- Are there any lockers at the festival area?
No, only at Camping A. For further information please check the Camping FAQ. You can book the locker ahead online.
- Which accommodation options are there?
You can stay overnight at one of our three campsites (A, B or C).
You can find all the info here: https://www.seayou-festival.de/camping
At a later date, we will also offer hotel rooms in our official Sea You Partner hotel (anticipated from the beginning of December, information will follow). - Am I allowed to bring any food or drinks to the festival area?
No, it is not allowed to bring any food or drinks.
- Is there vegan or vegetarian food?
We do have some caterers that offer vegan and vegetarian food.
- Can I withdraw money or pay with debit card at Sea You Festival?
We don’t have a cash machine at the festival area, but actually you won’t need it because we offer a cashless payment system (LINK)
- What is special about the VIP-Ticket?
- Fast Lane at the entrance
- Access to three stages incl. mainstage (behind and next to the stage) > limited
- Extra toilets in all VIP areas and one container with real restroom facilities behind stage 3
- extra VIP-Bars with special offers
- special fabric wristband - Am I allowed to sleep in my car?
No, unfortunately this is not possible, because there is no infrastructure on the parking lot. Our security staff will check the area regularly.
- Does the festival take part if it is raining?
Then we talk about an act of nature beyond control. The festival takes generally part come rain or shine as long as the promotor can take the responsibility for it. In case there are any risks for someone’s body or health foreseeable the event will immediately not be continued.
- What happens if…?
… I damage something?
Every guest who breaks something at the festival venue or campground is liable for it.
… I lose my wristband?
Please make sure that you don’t lose it. If so you won’t get a new one and in case the promotor or securi-ty finds out about you not wearing the wristband you’ll be banished from the festival venue.
… I lost something?
If you lost something you can ask for it at entrance which means, that this is also the place you can turn something in in case you found something. If your lost item is still not there you can write an email to team@seayou-festival.de after the festival.
… I got robbed or something got stolen?
Every guest is responsible for his or her own belongings. We suggest leaving all valuables that are not desperately needed at home or at least in your car.
… something happens to me?
Entering the festival venue and especially taking a bath in the lake is on your own risk.
The promotor’s contractual and legal liability for its own and other people’s actions is restricted to an act of gross negligence. Of course there is a first aid team present.
- Camping Info:
- What are the camping opening times ?
CAMPING A
Friday 07-12-2019 | 15:00 PM to 22:00 AM
Saturday 07-13-2019 | 09:00 AM to 14:00 AM
Latest check-out:
Monday 07-15-2019 // 12:00 PM
CAMPING B + C
Friday 07-12-2019 | 15:00 PM – 22:00 AM
Saturday 07-13-2019 | 09:00 AM – 14:00 AM
Latest check-out:
Monday 07-15-2019 // 12:00 PM - Is it possible to visit my friends on another campground?
Unfortunately it is not possible to switch between camping A, B or C due to limited capacities.
- Can I come with a camper or van?
At Camping A we provide an extra area for campers or large vans. The ticket includes access to Camping A (where showers etc. are located) and is valid for max. 5 people. All people belonging to one ticket have to stay in one vehicle. It is not possible to stay in a tent close to the camper or sleep somewhere else. In case your vehicle can host only three people, you have to buy two regular camping tickets for your other friends or buy a ticket for an extra vehicle. Please make sure that everybody has its own ticket to enter the festival area. The caravan ticket is only valid with a ticket for the festival, no matter which category. If you don’t have a festival ticket, it can’t be purchased at the box office in case it is already sold out, which makes your camping ticket invalid (no refund). The caravan ticket includes a 15,- € trash deposit and will be refunded once you’ll return three full trash bags.
- How many Camping A tickets do I have to buy?
- Can I drive close to my camping spot to unload my car?
Unfortunately not, please drive straight to the parking lot and then carry your stuff to the campground. We suggest bringing trolleys or barrows, this can help a lot even though you have to push them on grass.
- How does the refund of the trash deposit work?
The ticket for camping A includes 5, - € per person as trash deposit. When you check out you have to bring a full trash bag and the token you got when you checked in to get back the 5,- €. Extra trash bags are available at any time for free. Tickets for Camping B and C don’t include a trash deposit, so nothing will be paid back.
- How much space do I have?
Every camper gets about 3,5m² for its tent. Please make sure to bring appropriate camping equipment. Once you arrive with a group you can add your plots. Just check that you occupy the tents as optimal as possible. Pavilions are not allowed due to security reasons. You can bring umbrellas or awnings instead.
- Can we reserve an area for our friends who will arrive later?
Whoever wants to camp together should arrive together and set up the tents next to each other. In case this is not possible the ones who arrive first should bring the other ones tent to set it up already. Please understand that there is no other way. Watch out, at Camping A: ask your friends if they are located at A1 or A2.
- Is it free to take a shower?
At Camping A we provide container with toilets and showers for free. At Camping B and C are real sanitary facilities with showers and toilets as well. The use is free at Camping C but the owners at Camping B are taking a fee for using the shower.
- Is there any electricity on the campgrounds?
Unfortunately not.
- Is there a shop or a restaurant on the campground?
You can buy food and drinks on all campgrounds within the regular hours. At Camping A local clubs take care of the catering and offer breakfast, barbeque food and many other things to eat and drink. It is possible to buy the most needed sanitary products here or charge your cellphones for 2.-€. Furthermore you can charge them at Stage 7 at the festival.
- What things am I allowed to bring and not?
At Camping A it is allowed to bring:
• Tents and tent equipment
• Camping equipment like camping chairs and -tables
• Regular, small grills (One-way or small reusable grills)
• Camping stoves with small gas cartridges
• Every kind of food wrapping except glass!!!
At Camping A it is NOT allowed to bring:
• Pavilions
• Big sound systems
• Electric generators
• Glass
• Megaphones
• Weapons
• Drugs
• Firework
• Bonfires
• Furniture (sofas, armchairs, etc.)
• Any kind of construction material
At Camping B (Silbersee / www.camping-freiburg.net) and Camping C (Tunisee / www.tunisee.de) the individual house rules are relevant, please check the websites for more information.
We don’t want to cut down on your fun but we have to make sure (next to safety related reasons) that the neighborhood is happy and not bothered too much because of the noise. - Can I bring my animal?
Dogs and other animals are not allowed at the festival campground. First of all this rule is made to protect your animal! Please appreciate this, thank you.
- Am I allowed to sell stuff or offer certain services at the campgrounds?
Without a written permission by the promotor it is forbidden to offer any kind of goods on the campgrounds. If so you have to bear the consequences.
- Can I rent a tent that has already been built?
Yes, but only at Camping A.
2-Man-Tent = 60 € (+ Fee)
4-Man-Tent = 120 € (+ Fee)
6-Mann-Tent = 180€ (+ Fee)
Tickets are calculated per tent (not per person).
IMPORTANT:
This ticket does not include access to the campsite!
Valid only in conjunction with a CAMPING A (additional ticket) + day or festival ticket
- Ticket Replacement / Voucher / Refund
- When and where will the Sea You “Beach Republic” 2021 take place?
The Sea You Festival 2021 will take place from July 16th till July 18th, 2021 at the Tunisee in Freiburg. We‘ll celebrate on 3 festival days (Fri. + Sat. + Sun.) for the first time.
- How do I get access to the different ticket options?
Please check: https://personalize.paylogic.com/ticket-transfer?event=045d5d7d958b48e4a31175256c6151f5
On this page you can request the access link to get to the platform. To get access to your order, please enter your order number and email address. You can find your order number either in the confirmation email from Paylogic (which you received after the purchase) or on your tickets. Please make sure that you use the same email address you used for your order process, otherwise it won’t work. - How can I support festivals?
Do you want to know how you can best help us? It's simple: keep your ticket, change it to a ticket for Sea You 2021 and come celebrate with us next year!
- I have a ticket to the Sea You Festival 2020. Can I participate in the Sea You Festival 2021?
Of course you can. Tickets and all services from 2020 can be exchanged for new tickets for the Sea You Festival 2021. This process is free of
charge. If you want to exchange your existing ticket for a valid one for 2021, it is necessary to let us know until July 20th, 2020. From then on the ticket swap will be closed! Exchange your ticket here: https://www.seayou-festival.de/ticketabwicklung Guests who have a ticket for Sea You 2020 will receive a special price for the new additional festival day (Friday). - Do I have a price advantage if I exchange my ticket now?
All previous ticket buyers who keep their tickets will save money as they paid the price for this year‘s festival. Next year ticket prices will rise moderately in many categories - depending on the category between 3,- € and 15,- €.
You definately got the best or at least the same price. - I can't go to the Sea You Festival in 2021, what should I do with my ticket?
In this case you have the choice between the "voucher solution" OR
reimbursement. You can get all the information at: https://www.seayou-festival.de/ticketabwicklung - What does the voucher rule mean for canceled events?
Organizers are entitled to hand out only vouchers instead of the reimbursement of the admission price for events that have had to or have to be canceled due to the pandemic. Further information on the voucher solution for the entire cultural sector, which has been approved by the federal government, can be found at:
https://www.bundesregierung.de/breg-de/aktuelles/gutscheinloesungkulturbranche-1740010
With the voucher solution you support us in these economically difficult times. You are ensuring that we are given the financial scope we need to continue after the coronavirus crisis. With the voucher you can wait and see how the situation will develop within the next weeks and months, and buy a new ticket later if necessary. You are also more flexible and have the opportunity to buy other products. If you don't redeem the vouchers, you can get your money back after December 31st, 2021. - What can I do with the voucher?
The voucher can be redeemed for an event by the same organizer, either for the replacement event or the same event in the next year, but also for another event, insofar as the organizer offers other events. After the Sea You 2021 has expired, you can also purchase a ticket for 2022 with your voucher code, or get the refund after December 31st, 2021.
- Are there any costs for exchanging tickets or vouchers?
No, there are no additional costs for you.
- Until which date can I decide what will happen to my 2020 tickets?
You have time until July 20th, 2020 to choose one of the three options (1.keep the ticket and transfer it to the 2021 festival, 2. transfer the voucher, 3. refund). After that the claim expires.
https://consumer.paylogic.nl/request-order-access/ - Can I exchange or refund parts of an order, or does the order need to be processed as a whole?
- When will I receive my tickets (after exchanging this year’s tickets for the event in 2021)?
Your new tickets will be sent automatically by email after the exchange deadline from Paylogic. This will be after July 20th, 2020.
If you don’t want to wait you can already download the 2021 ticket yourself by going to "Download tickets" in your order confirmation. - Is it possible to switch tickets that havent’t been personalized yet?
Orders that have not yet been personalized can also be exchanged. In this case, you will receive a new personalization link, which you can use to complete the personalization until the event.
- Do I have to redeem the voucher or does it expire?
The voucher code can be redeemed until December 31st, 2021. After this date the buyer will get his money back if he has not redeemed the voucher. To do this, send the unredeemed voucher code with your bank details / account details to: refund@seayou-festival.de
- Why was the voucher solution developed?
Many organizers and club operators currently have no income. If they had to reimburse the entrance fees for all that quickly canceled events, many of them would be worried about their existence. A voucher solution gives them more liquidity and scope and is therefore a great help for the event industry. By picking this alternative you make sure that many great festivals and events can take part in the future.
- Are the interests of consumers protected?
A wave of bankruptcies within the event industry and cultural landscape would mean that claims for reimbursement could no longer be made.
- The voucher does not bring me anything, I urgently need the money.
Then select the "refund" button. All information can be found at:
https://www.seayou-festival.de/ticket-processing/refund/index_eng.html
The advance booking fee is not refunded, only the pure ticket price.
Additionally a flat rate of € 8 applies to manual processing (per refund process / remittance).
Please understand that this process can and will take four to six weeks before you can expect on the money.
You have the option to have your ticket refunded until July 20th, 2020. - Are tickets from other providers or pre sale shops refunded?
You Homepage, Paylogic Shop) can be refunded. For tickets that were purchased through a second provider or privately, claims for refunds must be requested directly from them. For a refund you always need the original order number and the email address of the buyer.
- I exchanged my ticket but I changed my mind. Can I cancel the exchange?
No, unfortunately that is not possible.
- What will the line-up look like in 2021?
We are trying to postpone as many of our artists' performances this year from 2020 to next year. We have already been able to successfully fix over 90%! In addition, further new main acts will be added on Friday. At the moment, of course, we cannot guarantee that every single act that was announced for 2020 will be there in 2021. We will of course ensure that at least the same quality is maintained or that one is placed on top. You can always find the recent line-up for 2021 on our homepage at
https://www.seayou-festival.de/line-up - Who is able to get the special price for Friday?
All guests who have a ticket for Sea You 2020 can receive a ticket for the new Friday as an upgrade. The special price is only 14.99 € (+ fee) instead of the regular pre-sale price 39.99 € (+ fee) which will save you 25,- €. The new Friday will be celebrated on a total of 5 stages with an internationally high-quality and varied line-up. You can find more information about the Friday event at:
https://www.seayou-festival.de/freitag-upgrade/ - I won a ticket to Sea You 2020 - what will happen to it?
Raffle tickets are valid in 2021 if exchanged. Send us an email with your ticket and contact details to help@seayou-festival.de. We will compare these with the winner data and get back to you.
- I have booked my accommodation and / or arrival on my own, what now?
Unfortunately we can’s do anything about it. We suggest to contact the respective company (hotel, airline, train, ...) independently and clarify the possibilities. The visitor has no claims for damages (e.g. regarding cancelation charges of hotels and travel businesses) against Sea You
Freiburg GmbH. - Ticket lost, deleted or not received, questions about your order?
Please contact the customer service of our ticket provider Paylogic: Answers to some frequently asked questions:
https://customerservice.paylogic.com
Support via e-mail:
https://customerservice.paylogic.com/hc/de/requests/new
Resending ticket:
https://consumer.paylogic.nl/tickets/
Telephone support:
https://customerservice.paylogic.com/hc/de/articles/360010262339-%C3%96ffnungszeiten-und-Kontakt
(Please check the opening hours before calling) - My question was not answered here. Whom can I ask?
If you have any further questions regarding the ticketing that are not answered here, please send us an email with your request to:
help@seayou-festival.de
Please understand if we do not answer immediately. Due to the current situation we have a high volume of inquiries, which we will of course gradually work them off.