FAQ

QUESTIONS & ANSWERS

  • Most frequently asked questions:
    • Questions or problems with your tickets?

      Any concerns about your ticket must be primary discussed with your ticket agency Paylogic which is integrated in our homepage. We don’t have hardly any access to your data. Most questions are already answered here: https://customerservice.paylogic.com/?event=Sea%20You%20Festival

      You can have your e-tickets resent here: https://account.paylogic.com/i-lost-my-tickets

    • Does it make sense to ask the promotor for extra tickets after certain categories were sold out?

      No, it is not possible to ask for more tickets or a ticket exchange to ticket categories that are not available any more.

    • Can I give my ticket to anybody else?

      Yes, but all tickets except the extra tickets Rent-a-tent or Drinks @ Camping A are personalized and have to be changed in case you give it to someone else. These two categories show the name of the ticket buyer only. People holding a free- or guestlist ticket can’t give this ticket to another person. The ticket is unsaleable and the name can’t be changed.

    • Do I necessarily have to bring my printed ticket?

      No, but it makes sense, we recommend it, if something happens to your cell phone and since many guests have not been able to download their ticket on site due to a lack of network in the past, which has led to significant traffic jams.

    • What is special about the VIP-Ticket?
      • Access to VIP areas behind and next to the main stage and a total of 3 VIP stages on Fri. + Sat. + Sun. (subject to free capacities)- Fast Lane at the entrance
      • Access to three stages incl. mainstage (behind and next to the stage) > limited
      • Extra toilets in all VIP areas and one container with real restroom facilities behind stage 3
      • Extra VIP-Bars with special offers
      • Special fabric wristband
    • Am I allowed to bring a backpack or beach bag?

      For security reasons you are only allowed to bring a gym bag (max. size A3) or a small purse / bumbag (max. size A4). It is not allowed to bring any kind of backpacks. We indicate also that it is not allowed to bring any drinks and food.

    • Which items are not allowed at the festival venue?
      • - Food and drinks
      • - Any kind of backpacks
      • - Container with liquids in unusual sizes (e.g. nail polish remover, bodylotion, perfume,…) and gas car-tridges
      • - Deodorant (Spray) and Sunspray. Pumpsprays are allowed instead
      • - Bulky items (coolers, camping equipment, flags, chairs, etc.)
      • - Selfiesticks and GoPro Sticks
      • - Empty bottles other than foldable plastic bottles
      • - Any kind of weapons (knifes with a blade longer than 12cm, bats, irritant gas, brass knuckles, etc.) These weapons as well as its carrier will be reported immediately to the police.
      • - Items that could be dangerous but are not mentioned within the law on arms (kitchen knife, pocket knife, etc.)
      • - Medicine in unusual sizes and not in the original package
      • - Fire accelerant and firework as well as pyrotechnical items
      • - Marker, Eddings (except Make-Up)
      • - Animals except guide dogs
      • - Spray cans with gas, acidly, inflammable and dying substances
      • - Drugs
      • - Mechanical instruments, e.g. megaphones, drums, etc.
      • - Professional photo and video equipment (just with permission)
      • - Commercial products or promotion material (just with permission)
      • - All kind of recording devices
      • - Drones and other remote-controlled objects
      • - Laserpointer
      • - Glitter and Confetti
      • Regular lighters are allowed
    • How many Camping A tickets do I have to buy?

      The Camping A ticket is PER person, is only valid with a 3 or 2 day festival ticket and is a personalized ticket. The extra ticket Rent-a-Tent is PER rented tent, is only valid with a Camping A ticket and is not a personalized ticket.

    • What things am I allowed to bring and not?

      At Camping A are allowed:

      • At Camping A it is allowed to bring:
      • • Tents and tent equipment
      • • Camping equipment like camping chairs and -tables
      • • Regular, small grills (One-way or small reusable grills)
      • • Camping stoves with small gas cartridges
      • • Every kind of food wrapping except glass!!!
      • At Camping A it is NOT allowed to bring:
      • • Pavilions
      • • Big sound systems
      • • Electric generators
      • • Glass
      • • Megaphones
      • • Weapons
      • • Drugs
      • • Firework
      • • Bonfires
      • • Furniture (sofas, armchairs, etc.)
      • • Any kind of construction material
      • At Camping B (Silbersee / www.camping-freiburg.net) and Camping C (Tunisee / www.tunisee.de) the individual house rules are relevant, please check the websites for more information.
      • We don’t want to cut down on your fun but we have to make sure (next to safety related reasons) that the neighborhood is happy and not bothered too much because of the noise.

      At Camping A are not allowed:

      • Pavilions and sun sails
      • large sound systems
      • Power generators / aggregates
      • Glass
      • megaphones
      • weapons
      • drugs
      • firecrackers
      • open (camp) fire
      • Furniture (sofas, armchairs, etc.)
      • construction materials
      • dry ice

      The respective house rules apply to Camping B (Silbersee / www.camping-freiburg.net) and Camping C (Tunisee / www.tunisee.de).

      We don't want to spoil anyone's fun with our bans, but apart from safety-related measures, we have to be extremely careful not to bother the surrounding residents with a massive noise level.

    • How old do I have to be to visit Sea You festival?

      You have to be over 18 years old (no exceptions made).

  • General:
    • Opening hours

      Fri., July 14, 2023 from 2:00 p.m. to 1:00 a.m. (end of music: 00:00 a.m.)
      Sat., July 15, 2023 from 11:00 a.m. to 01:00 a.m. (end of music: 00:00 a.m.)
      Sun., July 16, 2023 from 11:00 a.m. to 11:30 p.m. (end of music: 10:30 p.m.)

      + official after-show parties (not included in the festival ticket, box office)

    • How old do I have to be to visit Sea You festival?

      You have to be over 18 years old (no exceptions made).

    • Do I have to bring an ID?

      It is obligatory to bring an ID. In case you are not able to show it, it could be possible that you won’t get access to the festival in case security doubts your age.

    • Am I allowed to bring a backpack or beach bag?

      For security reasons you are only allowed to bring a gym bag (max. size A3) or a small purse / bumbag (max. size A4). It is not allowed to bring any kind of backpacks. We indicate also that it is not allowed to bring any drinks and food.

    • Which items are not allowed at the festival venue?
      • - Food and drinks
      • - Any kind of backpacks
      • - Container with liquids in unusual sizes (e.g. nail polish remover, bodylotion, perfume,…) and gas car-tridges
      • - Deodorant (Spray) and Sunspray. Pumpsprays are allowed instead
      • - Bulky items (coolers, camping equipment, flags, chairs, etc.)
      • - Selfiesticks and GoPro Sticks
      • - Empty bottles other than foldable plastic bottles
      • - Any kind of weapons (knifes with a blade longer than 12cm, bats, irritant gas, brass knuckles, etc.) These weapons as well as its carrier will be reported immediately to the police.
      • - Items that could be dangerous but are not mentioned within the law on arms (kitchen knife, pocket knife, etc.)
      • - Medicine in unusual sizes and not in the original package
      • - Fire accelerant and firework as well as pyrotechnical items
      • - Marker, Eddings (except Make-Up)
      • - Animals except guide dogs
      • - Spray cans with gas, acidly, inflammable and dying substances
      • - Drugs
      • - Mechanical instruments, e.g. megaphones, drums, etc.
      • - Professional photo and video equipment (just with permission)
      • - Commercial products or promotion material (just with permission)
      • - All kind of recording devices
      • - Drones and other remote-controlled objects
      • - Laserpointer
      • - Glitter and Confetti
      • Regular lighters are allowed
    • Does it make sense to ask the promotor for extra tickets after certain categories were sold out?

      No, it is not possible to ask for more tickets or a ticket exchange to ticket categories that are not available any more.

    • Questions or problems with your tickets?

      Any concerns about your ticket must be primary discussed with your ticket agency Paylogic which is integrated in our homepage. We don’t have hardly any access to your data. Most questions are already answered here: https://customerservice.paylogic.com

    • Can I return my tickets?

      If you are unable to attend the festival and want to resell your ticket(s), you can do so via our official resale platform.
      Process:
      • Visit the official resale platform: https/resale.seetickets.com/seayoufestival2023/
      • Create account & confirm email address
      • Enter ticket barcode & determine price (maximum price = original price)
      • Put the ticket on sale
      As soon as your ticket has been sold via the official resale platform, your ticket including the barcode will become invalid and the new buyer will receive a new ticket with a new barcode. This action can not be undone! As soon as your ticket has been sold, you will be informed by email and the amount will be paid to you using the same payment method that was used when you placed your order. As the original ticket holder, you no longer have access to the tickets. This is the only way the new owner can be sure that the tickets now belong to him.
      Note: The resale platform can only be used by Seetickets (Paylogic) customers. Persons with guest list tickets cannot sell their tickets here.

    • Is it possible to buy more (extra) tickets even though I already have my ticket (e.g. tickets for Camping or beachcoins)?

      Yes, you can always buy other tickets later on. Just visit our ticket shop and pick whatever you want to add.
      https://shop.paylogic.com/859bd1b076bf405d8d71c89f7ee5e3c8/tickets

    • I don’t understand the difference between the price levels, what do the different numbers mean?

      The different price levels are based on the time someone buys the ticket. People who get the ticket in fall a year before the event pay much less than people who decide to come to the festival a couple of months or weeks before. The later it gets, the more expensive is the ticket. The benefits are the same!

    • Can I give my ticket to anybody else?

      Yes, all tickets except the extra tickets Rent-a-Tent and drinks are personalized. The name of the buyer is then automatically placed on these two categories. In addition, guest list and free tickets are linked by name, cannot be sold and are therefore not transferable.

      Name changes for the regular tickets are possible.
      To do this, go to your order status via your confirmation email.
      There you will find the "Change name" button at the top. You can use this to change the name on the ticket.

      Alternatively: personalize / re-personalize
      https://account.seayou-festival.de/26ad7284642745bdac78a5a5802a1710

    • Is there going to be a reentry after leaving the festival ground?

      Everybody carrying a two day festival-ticket or a ticket including camping is allowed to leave the area and come back in. Guests with day-tickets (Sat. or Sun. only) won’t be able to come in twice.

    • Do I necessarily have to bring my printed ticket?

      Yes, because in the past many guests could not download their ticket on site due to a lack of network and this has led to considerable traffic jams.

    • Can I buy my ticket for the Pre- and Aftershowpartys ahead?

      No, there will only be a box office.

    • Are there any specials about handicapped people?

      Everybody who needs assistance which is attestable in the severely handicapped pass marked with a B will get one ticket for free for the escort. The own ticket must be regularly paid. Please send an email to team@seayou-festival.de with a scan of your severely handicapped pass. Arriving at the festival you have to go to the guestlist showing your ID, your severely handicapped pass and your own ticket. After-wards your escort will get a wristband. Without getting in contact with us before it is not possible to re-ceive a free ticket.
      We provide toilets for handicapped people but please notice, that not every area at the festival site is completely wheelchair accessible, for example the stage access for VIP guest. Because of the safety in-structions and emergency routes it is not possible to sell VIP tickets to wheelchair users.

    • Can I charge my phone at the festival?

      Yes, you can charge your phone at stage 7 (to be paid with cash)

    • Are there any lockers at the festival area?

      No, only at Camping A. For further information please check the Camping FAQ. You can book the locker ahead online.

    • Which accommodation options are there?

      You can stay overnight at one of our three campsites (A, B or C).
      You can find all the info here: https://www.seayou-festival.de/camping

    • Am I allowed to bring any food or drinks to the festival area?

      No, it is not allowed to bring any food or drinks.

    • Is there vegan or vegetarian food?

      We do have some caterers that offer vegan and vegetarian food.

    • What is special about the VIP-Ticket?
      • Access to VIP areas behind and next to the main stage and a total of 3 VIP stages Fri. + Sat. + Sun. (subject to free capacities)
      • Fast Lane at the entrance
      • Access to three stages incl. mainstage (behind and next to the stage) > limited
      • Extra toilets in all VIP areas and one container with real restroom facilities behind stage 3
      • extra VIP-Bars with special offers
      • special fabric wristband
    • Am I allowed to sleep in my car?

      No, unfortunately this is not possible, because there is no infrastructure on the parking lot. Our security staff will check the area regularly.

    • Does the festival take part if it is raining?

      Then we talk about an act of nature beyond control. The festival takes generally part come rain or shine as long as the promotor can take the responsibility for it. In case there are any risks for someone’s body or health foreseeable the event will immediately not be continued.

    • What happens if…?

      … I damage something?
      Every guest who breaks something at the festival venue or campground is liable for it.
       
      … I lose my wristband?
      Please make sure that you don’t lose it. If so you won’t get a new one and in case the promotor or securi-ty finds out about you not wearing the wristband you’ll be banished from the festival venue.
       
      … I lost something?
      If you lost something you can ask for it at entrance which means, that this is also the place you can turn something in in case you found something. If your lost item is still not there you can write an email to team@seayou-festival.de after the festival.

      … I got robbed or something got stolen?
      Every guest is responsible for his or her own belongings. We suggest leaving all valuables that are not desperately needed at home or at least in your car.
       
      … something happens to me?
      Entering the festival venue and especially taking a bath in the lake is on your own risk.
      The promotor’s contractual and legal liability for its own and other people’s actions is restricted to an act of gross negligence. Of course there is a first aid team present.

  • Camping Info:
    • What are the camping opening times ?

      CAMPING A

      Friday 07/14/23 | 10:00 a.m. – 12:00 a.m
      Saturday 07/15/23 | 08:00 - 00:00

      Check Out until delayed:
      Mon. 07/17/23 // 12:00 p.m


      CAMPING B + C

      Friday 07/14/23 | 10:00 a.m. – 10:00 p.m
      Saturday 07/14/23 | 8:00 a.m. – 2:00 p.m

      Check out no later than:
      Mon. 07/17/23 // 12:00 p.m

    • Is it possible to visit my friends on another campground?

      Unfortunately it is not possible to switch between camping A, B or C due to limited capacities.

    • Can I come with a camper or van?

      A mobile home ticket can be purchased at Camping A. This is valid for 5 people and includes access to campsite A (showers, gastro, etc.). All persons associated with the ticket must stay in one vehicle. It is not possible to set up a tent next to the caravan or anywhere else. If only three people fit into a vehicle to sleep, then only three people can check in with one ticket. This ticket does not include festival entry, it is purely a camping ticket, which is only valid in combination with a festival ticket. The ticket includes a garbage deposit in the amount of €15 included, which is refunded when three full garbage bags are handed in. There is neither electricity nor water on the pitch.

    • How many Camping A tickets do I have to buy?

      The Camping A ticket is PER person, is only valid with a festival ticket (2 or 3 days) and is a personalized ticket. The extra ticket Rent-a-Tent is PER rented tent, is only valid with a Camping A ticket and is not a personalized ticket.

    • Can I drive close to my camping spot to unload my car?

      Unfortunately not, please drive straight to the parking lot and then carry your stuff to the campground. We suggest bringing trolleys or barrows, this can help a lot even though you have to push them on grass.

    • How does the refund of the trash deposit work?

      The ticket for camping A includes 5, - € per person as trash deposit. When you check out you have to bring a full trash bag and the token you got when you checked in to get back the 5,- €. Extra trash bags are available at any time for free. Tickets for Camping B and C don’t include a trash deposit, so nothing will be paid back.

    • How much space do I have?

      Camping A: Each camper has around 3.5m² of space available for their tent. Please consider this when choosing a tent. If you arrive as a group, you can of course add up your pitch and take a larger tent with you. Since we want to offer a place to as many campers as possible due to the limited capacities, it is important that tents are occupied as optimally as possible. Pavilions and awnings are not permitted, alternatively we recommend umbrellas.
      Camping B+C: Tents must be occupied by 3-4 people, the journey should take place with a vehicle.

    • Can we reserve an area for our friends who will arrive later?

      Whoever wants to camp together should arrive together and set up the tents next to each other. In case this is not possible the ones who arrive first should bring the other ones tent to set it up already. Please understand that there is no other way. Watch out, at Camping A: ask your friends if they are located at A1 or A2.

    • Is it free to take a shower?

      At Camping A we provide container with toilets and showers for free. At Camping B and C are real sanitary facilities with showers and toilets as well. The use is free at Camping C but the owners at Camping B are taking a fee for using the shower.

    • Is there any electricity on the campgrounds?

      Unfortunately not.

    • Is there a shop or a restaurant on the campground?

      You can buy food and drinks on all campgrounds within the regular hours. At Camping A local clubs take care of the catering and offer breakfast, barbeque food and many other things to eat and drink. It is possible to buy the most needed sanitary products here or charge your cellphones for 2.-€. Furthermore you can charge them at Stage 7 at the festival.

    • What things am I allowed to bring and not?

      At Camping A are allowed:

      • At Camping A it is allowed to bring:
      • • Tents and tent equipment
      • • Camping equipment like camping chairs and -tables
      • • Regular, small grills (One-way or small reusable grills)
      • • Camping stoves with small gas cartridges
      • • Every kind of food wrapping except glass!!!
      • At Camping A it is NOT allowed to bring:
      • • Pavilions
      • • Big sound systems
      • • Electric generators
      • • Glass
      • • Megaphones
      • • Weapons
      • • Drugs
      • • Firework
      • • Bonfires
      • • Furniture (sofas, armchairs, etc.)
      • • Any kind of construction material
      • At Camping B (Silbersee / www.camping-freiburg.net) and Camping C (Tunisee / www.tunisee.de) the individual house rules are relevant, please check the websites for more information.
      • We don’t want to cut down on your fun but we have to make sure (next to safety related reasons) that the neighborhood is happy and not bothered too much because of the noise.

      At Camping A are not allowed:

      • pavilions
      • large sound systems
      • Power generators / aggregates
      • Glass
      • megaphones
      • weapons
      • drugs
      • firecrackers
      • open (camp) fire
      • Furniture (sofas, armchairs, etc.)
      • construction materials
      • dry ice

      The respective house rules apply to Camping B (Silbersee / www.camping-freiburg.net) and Camping C (Tunisee / www.tunisee.de).

      We don't want to spoil anyone's fun with our bans, but apart from safety-related measures, we have to be extremely careful not to bother the surrounding residents with a massive noise level.

    • Can I bring my animal?

      Dogs and other animals are not allowed at the festival campground. First of all this rule is made to protect your animal! Please appreciate this, thank you.

    • Am I allowed to sell stuff or offer certain services at the campgrounds?

      Without a written permission by the promotor it is forbidden to offer any kind of goods on the campgrounds. If so you have to bear the consequences.

    • Can I rent a tent that has already been built?

      Yes, but only at Camping A.

      2 man tent = 65 € (+ fee)
      4 man tent = 125 € (+ fee)
      6 man tent = 185 € (+ fee)

      Tickets are charged per tent (and not per person).

      IMPORTANT:
      This ticket does not include access to the campsite!
      Valid only in connection with a CAMPING A (additional ticket) + day or festival ticket

  • Cashless:
    • What does cashless mean?

      You can only pay with your festival wristband at the food, drinks and merchandising stands. There is a chip attached to your festival wristband that can be loaded with credit. There will be no cash or tokens! Please bring an EC/credit card for the Mobile Locker or buy the locker online in advance.

    • What are the advantages of cashless payment?

      The queuing times at the food, drinks and merchandising stands are reduced. You don't have to carry a wallet around with you and you can even go swimming with the chip on the festival wristband. If you still have credit after the festival, you can simply transfer it back online from home (from Wed. July 20th, 2022, 6:00 p.m.).

    • How can I charge my festival wristband?

      We recommend you: online in advance at
      www.seayou-festival/tickets

      (Credit = Beachcoins!)
      or at the various top up stations (loading terminals) on the festival site.
      We recommend that you purchase online credit in advance: you don't have to wait in line at the terminal on the festival site, you can start right away!

    • How does the online purchase of credits (Beachcoins) work?

      You go to: www.seayou-festival/tickets and select the one you want amount off. After payment you will receive a voucher. You bring this voucher with you to the festival entrance and show it together (!) with your ticket (printed out or digitally on your mobile phone as a screenshot).

      The credit will be loaded directly onto your festival wristband. Note: You can simply transfer the remaining credit back to yourself online after the festival!

    • Are there different top up terminals on the festival area?

      Yes! There are cash terminals and debit/credit card terminals. Cash terminals can only be used to top up with cash. Only card payment is possible at EC/credit card terminals. The different terminals will be clearly marked.

    • How do I top up credit at the top up terminal?
      • with CASH:

        You hold your festival wristband to the sensor. Then you pay in a ticket (The ticket you deposit will be fully booked on your festival wristband. No change will be paid out!). Then hold your festival wristband to the sensor again. The credit is now topped up. These steps will also be legible on the terminal. Note: After the festival, you can simply transfer the remaining credit back online from home!
        For credit information, simply hold the wristband to the sensor.

        To top up with CASH, only use the CASH terminals marked for this purpose

        Step 1: Select top up
        Step 2: Hold the festival wristband to the sensor
        Step 3: Insert one or more bills into the terminal
        Step 4: Confirm amount
        Step 5: Hold the festival wristband to the sensor again
        Step 6: Celebrate!

      • EC/CREDIT CARD TERMINAL:

        You hold your festival wristband to the sensor. Then you select the amount at the terminal. Push the EC/credit card (all common card providers are possible) into the terminal and enter the PIN. Then hold the festival wristband to the sensor again. Finished! These steps will also be legible on the terminal. Note: You can simply transfer the remaining balance back online from home after the festival!

        Only use the designated EC/CREDIT CARD terminals to top up with an EC/CREDIT CARD

        Step 1: Select top up
        Step 2: Hold the festival wristband to the sensor
        Step 3: Choose amount
        Step 4: Complete the payment at the EC terminal
        Step 5: Hold the festival wristband to the sensor again
        Step 6: Celebrate!

    • Is there an activation fee?

      Yes, a one-off activation fee of €1.50 will be charged the first time the festival wristband is loaded. This will be automatically deducted from the top-up credit.
      Example: A credit of €50 is topped up for the first time, so €48.50 is available on the festival wristband.
      There is no additional charge for each additional charge!

    • How does the payment work on the festival area?

      Very simple: You order from the sales staff, hold your festival wristband up to the reader and enjoy your drinks, food and merchandising items straight away!

    • Is the chip at the festival wristband waterproof?

      Yes! You can bathe in the lake without any problems!

    • My chip is broken. What do I have to do?

      Contact a trouble shooter from GET (provider of the cashless system). He will help you immediately with this problem. Trouble shooter should be always available at the cashless service point or at the entrance.

    • Will I get my remaining credit back after the festival?

      Up to 14 days after the festival, you can simply transfer your remaining credit back online from home. The reverse transaction is free of charge and possible from a remaining balance of €2. A maximum of €200 per festival wristband can be refunded.
      Attention: Free repayments can only be made to a Euro IBAN account, the transaction fee is automatically deducted from all accounts with foreign currency.

    • Is camping included to the cashless payment system?

      At Camping A you pay cashless also except the deposit for Rent-a-tent. The camping areas B and C are not belonging to Sea You Festival so you can pay with cash regularly.

  • Arrival & Directions
    • Train or bus:

      If you arrive by train or a coach company, please get off at Freiburg main station....

      Afterwards, you have the opportunity to get to the festival area with our shuttle buses.
      (see below: shuttle buses)

    • Car:
      • General:

        Our festival location is located directly on the A5 motorway (Freiburg-Nord exit). Please follow the signs to your campsites or to the (free) parking slots.

    • Plane:

      The nearest airport is Basel / Euro-Airport (BSL).
      Afterwards, use the public transport to Freiburg main station. (Bus & train)

      Other airports nearby:
      Zurich (ZRH), Strasbourg (SXB), Karlsruhe Baden-Baden (FKB), Stuttgart (STR).

    • Shuttle Bus:

      Arrival Freiburg HBF – Festival & back:
      This year for the first time on our new faster bus route.
      Throughout the weekend, several shuttle buses run at frequent intervals from Freiburg main station (from the adjacent "ZOB" central bus station) directly to the festival site. The journey takes about 20 minutes, the ticket for the shuttle bus costs €7 per day and per person (return trip) or €19 for the three-day bus ticket (Fri. + Sat. + Sun.) .Only the return trip costs 4€.


      Friday from 11:00 a.m
      Saturday and Sunday from 10:30 a.m

      Buy shuttle bus ticket:
      www.seayou-festival/tickets

    • Taxi:

      TAXI Freiburg
      Tel. 0761 55 55 55
      www.taxi-freiburg.de

      TAXI Freiburg is a joint venture of independent taxi companies (about 30 regional members)
      Please allow yourself to be taken to the official Taxi Kiss + Ride car park at the guest car park.