- Tickets / advance booking
- FAQ of the advance booking office
Important information about your tickets can be found here:
https://shop.seayou-festival.de/page/faq
Support by email:
shop@seayou-festival.de - Who can help me if I have not received my ticket, can no longer find it or have other problems with my ticket order?
If you have any questions about your ticket, only our SeaYou Shop can help you.
You can find it at: https://shop.seayou-festival.de
You can send all questions about your ticket to shop@seayou-festival.de.
Unfortunately there is no telephone number. - I don’t understand the difference between the price levels, what do the different numbers mean?
The price levels refer ONLY to the booking period and not to the services.
If you bought your ticket in the autumn of the previous year, you will pay significantly less than someone who booked just a few months or weeks before the festival. - Does it make sense to ask the promotor for extra tickets after certain categories were sold out?
No, unfortunately it is not possible to request tickets for sold-out categories or to exchange tickets of tickets (e.g. to other campsites that are already sold out).
However, you can check here to see if your desired tickets are still available on the resale platform:
https://shop.seayou-festival.de/resale
Please only use this page for buying & selling tickets.
On our Sea You Resale channel, it is 100% guaranteed that your purchased or sold ticket is valid, as our tickets and barcodes are checked here. 🧐👌 - Are the tickets personalised?
Are the tickets personalized?
Yes, all tickets are personalized. In addition, guest list tickets and free tickets are issued in a specific name, are not for sale and are therefore non-transferable.
You can both personalize your ticket for the first time and change the personalization in your ticket account. The ticket can only be downloaded after successful personalization. Additional tickets such as camping, shuttle or cashless tickets do not require separate personalization, but they are linked to the festival ticket.
If you have purchased several tickets, you can also personalize them for your friends in your ticket account and give them access to their ticket.
The first ticket is usually personalized in your own name. Each additional ticket must be sent individually to the person for whom you purchased it.
Further information:
https://shop.seayou-festival.de/help/ticket/pull
Additional FAQ:
https://shop.seayou-festival.de/page/faq - Do I necessarily have to bring my printed ticket?
No, but it is useful and we recommend it in case there is a problem with your mobile phone. In the past, many guests were unable to download their ticket on site due to a lack of network coverage, and this led to significant backlogs.
- I have a multi-day ticket but can only go to the festival for one day. Can I pass on my ticket for the other day or split it between two people?
No, unfortunately that is not possible, as the combination ticket is played on a wristband for all booked days. The ticket is personalized for one person and contains all the data and authorizations for that person. In addition, the wristband functions as a means of payment at the Sea You Festival.
- What is special about the VIP-Ticket?
- Access to VIP areas behind and next to the main stage and a total of 3 VIP stages Fri. + Sat. + Sun. (subject to free capacities)
- Fast Lane at the entrance
- Access to four stages incl. mainstage (behind and next to the stage) > limited
- Extra toilets in all VIP areas and one container with real restroom facilities
- extra VIP-Bars with special offers
- Opening hours
- Sea You 2027
Fri 16 July 2027 from 2.00 pm to 1.00 am
(Music ends at 12.00 am)
Sat 17 July 2027 from 12.00 pm to 1.00 am
(Music ends at 12.00 am)
Sun, 18 July 2027 from 12.00 to 23.30
(Music ends at 22.30)
- Cashless payment system at the festival
- What does cashless mean?
At all food, drink and merchandise stands, payments can only be made using your festival wristband. Your wristband has a chip attached to it, which you can top up with credit. Cash, vouchers and tokens will not be accepted.
Please bring a debit or credit card for the mobile lockers, or book your locker online in advance.
A one-time system fee of €1.90 will be charged when activating the chip at the festival. - What are the benefits of cashless?
Queue times at the food, drink and merchandise stalls will be shorter. You won’t need to carry a wallet around with you, and you can even go swimming with the chip on your festival wristband.
If you still have a balance left on your chip after the festival,
you can simply have it transferred back to you online from home (from Wed, 22 July 2026, 18:00)
Refunds via the cashless event portal on the homepage (login with your personal, self-chosen credentials) will close on Wednesday, 18 August 2026, at 18:00. After that, the automated process will end and we will switch to manual refunds. Please therefore use these first four weeks to request a refund, as processing times may be significantly longer after that. If you have any questions or concerns regarding this matter, please contact us directly:
cashless@seayou-festival.de
PLEASE NOTE:
* The chip number on your wristband is required for the refund!
* The login details for the Cashless Event Portal are NOT the
same as those for the ticket shop (these are two separate systems). A separate account must be created for the refund (you may already have one from previous years) - Are the campsites also included?
Everything at Camping A is also cashless, with the exception of the deposit for the Rent-a-Tent. The two campsites B and C are not the responsibility of the organizer, so there you can pay by card or cash.
- Is the chip on the festival wristband waterproof?
Yes! You can swim in Lake Tunisee without any problems!
- Is there a deposit on the cups again this year?
The deposit is €2 per drink.
The deposit is automatically deducted from your chip when you buy it.
You can return a maximum of 5 cups at once without having bought a drink yourself.
After that, it is only possible to return the deposit if it was deducted from your chip together with a drink. - How does the refund for the remaining balance work?
If you still have a remaining balance on your chip after the festival,
you can simply have it transferred back to you online from home (from Wednesday, 22 July 2026, 18:00 noon)
https://eventportal.io/i/17a9c952-1915-426d-beb6-32c081eec5dd
Refunds via the cashless event portal on the homepage (login with your personal, self-selected credentials) will close on Wednesday 18 August 2026 at 6.00 pm. After that, the automated process will end and we will switch to manual refunds. Please therefore use these first four weeks to request your refund, as processing times may be significantly longer after that. If you have any questions or concerns regarding this matter, please contact us directly:
cashless@seayou-festival.de
PLEASE NOTE:
* The chip number on your wristband is required for the refund!
* The login details for the Cashless Event Portal are NOT the
same as those for the ticket shop (two separate systems). A separate account must be created for the refund (you may already have one from previous years)