FAQ

General:
- Opening hours
  Sat. 07-18-20 from 11:00AM till 01:00AM
  Sun. 07-19-20 from 11:00PM till 11:30PM
  
  Afterwards 2 x SEA YOU Aftershows as well as 1 x Pre-Party @ Hans Bunte
  Fri. 07-17-20 from 11:00PM
  Sat. 07-18-20 from 12:00AM
  Sun. 07-19-20 from 11:00PM
- How old do I have to be to visit Sea You festival?
  You have to be over 18 years old (no exceptions made).
- Do I have to bring an ID?
  It is obligatory to bring an ID. In case you are not able to show it, it could be possible that you won’t get access to the festival in case security doubts your age.
- Am I allowed to bring a backpack or beach bag?
  For security reasons you are only allowed to bring a gym bag (max. size A3) or a small purse / bumbag (max. size A4). It is not allowed to bring any kind of backpacks. We indicate also that it is not allowed to bring any drinks and food.
- Which items are not allowed at the festival venue?
  - Food and drinks
  - Any kind of backpacks
  - Container with liquids in unusual sizes (e.g. nail polish remover, bodylotion, perfume,…) and gas car-tridges
  - Deodorant (Spray) and Sunspray. Pumpsprays are allowed instead
  - Bulky items (coolers, camping equipment, flags, chairs, etc.)
  - Selfiesticks and GoPro Sticks
  - Empty bottles other than foldable plastic bottles
  - Any kind of weapons (knifes with a blade longer than 12cm, bats, irritant gas, brass knuckles, etc.) These weapons as well as its carrier will be reported immediately to the police.
  - Items that could be dangerous but are not mentioned within the law on arms (kitchen knife, pocket knife, etc.)
  - Medicine in unusual sizes and not in the original package
  - Fire accelerant and firework as well as pyrotechnical items
  - Marker, Eddings (except Make-Up)
  - Animals except guide dogs
  - Spray cans with gas, acidly, inflammable and dying substances
  - Drugs
  - Mechanical instruments, e.g. megaphones, drums, etc.
  - Professional photo and video equipment (just with permission)
  - Commercial products or promotion material (just with permission)
  - All kind of recording devices
  - Drones and other remote-controlled objects
  - Laserpointer
  - Glitter and Confetti
  
  Regular lighters are allowed
- Does it make sense to ask the promotor for extra tickets after certain categories were sold out?
  No, it is not possible to ask for more tickets or a ticket exchange to ticket categories that are not available any more.
- Questions or problems with your tickets?
  Any concerns about your ticket must be primary discussed with your ticket agency Paylogic which is inte-grated in our homepage. We don’t have hardly any access to your data. Most questions are already answered here: https://customerservice.paylogic.com
- Can I return my tickets?
  Tickets cannot be returned or refunded. Also you can’t return a ticket after the festival because you got sick and couldn’t redeem it. We suggest getting the ticket insurance if you are worried about these kind of circumstances. In case you like to upgrade your ticket to a higher (available) category this is possible.
- I don’t understand the difference between the price levels, what do the different numbers mean?
  The different price levels are based on the time someone buys the ticket. People who get the ticket in fall a year before the event pay much less than people who decide to come to the festival a couple of months or weeks before. The later it gets, the more expensive is the ticket. The benefits are the same!
- Can I give my ticket to anybody else?
  Yes, but all tickets except the extra tickets Rent-a-tent or Drinks @ Camping A are personalized and have to be changed in case you give it to someone else. These two categories show the name of the ticket buyer only. People holding a free- or guestlist ticket can’t give this ticket to another person. The ticket is unsaleable and the name can’t be changed.
- Is there going to be a reentry after leaving the festival ground?
  Everybody carrying a two day festival-ticket or a ticket including camping is allowed to leave the area and come back in. Guests with day-tickets (Sat. or Sun. only) won’t be able to come in twice.
- Do I necessarily have to bring my printed ticket?
  Absolutely. Many people had trouble finding their tickets on their phone or couldn’t download them due to missing mobile network. This caused very long waiting periods in the past.
- Can I buy my ticket for the Pre- and Aftershowpartys ahead?
  No, there will only be a box office.
- Are there any specials about handicapped people?
  Everybody who needs assistance which is attestable in the severely handicapped pass marked with a B will get one ticket for free for the escort. The own ticket must be regularly paid. Please send an email to team@seayou-festival.de with a scan of your severely handicapped pass. Arriving at the festival you have to go to the guestlist showing your ID, your severely handicapped pass and your own ticket. After-wards your escort will get a wristband. Without getting in contact with us before it is not possible to re-ceive a free ticket.
  We provide toilets for handicapped people but please notice, that not every area at the festival site is completely wheelchair accessible, for example the stage access for VIP guest. Because of the safety in-structions and emergency routes it is not possible to sell VIP tickets to wheelchair users.
- Can I charge my phone at the festival?
  Yes, you can charge your phone at stage 7 (to be paid with cash)
- Am I allowed to bring any food or drinks to the festival area?
  No, it is not allowed to bring any food or drinks.
- Is there vegan or vegetarian food?
  We do have some caterers that offer vegan and vegetarian food.
- What is special about the VIP-Ticket?
  - Fast Lane at the entrance
  - Access to three stages incl. mainstage (behind and next to the stage) > limited
  - Extra toilets in all VIP areas and one container with real restroom facilities behind stage 3
  - extra VIP-Bars with special offers
  - special fabric wristband
- Am I allowed to sleep in my car?
  No, unfortunately this is not possible, because there is no infrastructure on the parking lot. Our security staff will check the area regularly.
- Does the festival take part if it is raining?
  Then we talk about an act of nature beyond control. The festival takes generally part come rain or shine as long as the promotor can take the responsibility for it. In case there are any risks for someone’s body or health foreseeable the event will immediately not be continued.
- What happens if…?
  … I damage something?
  Every guest who breaks something at the festival venue or campground is liable for it.
  
  … I lose my wristband?
  Please make sure that you don’t lose it. If so you won’t get a new one and in case the promotor or securi-ty finds out about you not wearing the wristband you’ll be banished from the festival venue.
  
  … I lost something?
  If you lost something you can ask for it at entrance which means, that this is also the place you can turn something in in case you found something. If your lost item is still not there you can write an email to team@seayou-festival.de after the festival.
  
  … I got robbed or something got stolen?
  Every guest is responsible for his or her own belongings. We suggest leaving all valuables that are not desperately needed at home or at least in your car.
  
  … something happens to me?
  Entering the festival venue and especially taking a bath in the lake is on your own risk.
  The promotor’s contractual and legal liability for its own and other people’s actions is restricted to an act of gross negligence. Of course there is a first aid team present.

FAQ

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