Tickets

2021

Important Information

Ticket-processing

Sea You 2021 --> 2022

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LOOK FORWARD TO
3 INSTEAD OF 2
FESTIVAL DAYS IN 2022

Fri. July 15th + Sat. July 16th + Sun. July 17th, 2022

All guests who already have a ticket for Sea You 2021 (or 2020) receive the additional festival Friday for a special price! As an upgrade, the Friday ticket costs only 19.99 € (+ fee) instead of the regular pre-sale price of 49.99 € (+ fee)
– so you save 30 €!

NEW FRIDAY INFO

VIP-2022

Specials, Upgrades & Advantages

All info...
  • Tickets keep valid / Coupon / Refund
    • When and where will the Sea You “Beach Republic” 2022 take place?

      The Sea You Festival 2022 will take place from July 15th to July 17th, 2022 at the Tunisee in Freiburg as before. For the first time we are celebrating on 3 festival days (Friday, Saturday and Sunday).

    • How do I get access to the different ticket options?

      The good news first: all tickets purchased for the Sea You Festival 2021 (or for 2020) remain valid for the new date in 2022!
      You don't need to do anything other than keep your valid ticket and look forward to the upcoming event with us!

      In case you are not able to participate on the new date (Friday, July 15th / Saturday, July 16th / Sunday July 17th), you have the following options regarding your order. The period for any actions starts July 5th, 2021 and lasts for weeks until August 5th, 2021):

      • Voucher
      • Refund of the ticket price
      • Donation

      To choose between these options, please go to: https://consumer.paylogic.nl/request-order-access/
      There you can request the access link to the platform.
      To get access to your order, please enter your order number and email address.
      You can find your order number either in the confirmation email from Paylogic (which you received after purchasing) or on your tickets.
      Please make sure that you use the same email address that was used to place the order (buyer's email address).
      The refund or voucher must be requested by August 5th, 2021. From this date on the exchange period expires and your ticket remains valid!

    • How can I support festivals?

      Do you want to know how you can best help us? It's simple: keep your ticket and come next year in 2022 to celabrate with us!
      If you won’t be able to participate on the new date, there is also the option of making a donation in the refund and voucher tool: donate part of your credit or all of your order value to support us in these economically difficult times.

    • I have a ticket for the Sea You Festival 2021 (or 2020). Can I participate in the Sea You Festival 2022?

      Of course and with great pleasure! All tickets purchased for the Sea You Festival 2021 (or 2020) remain valid for the new date in 2022!
      You don't have to do anything other than keep your valid ticket and look forward to the upcoming event with us!
      All guests who already have a ticket for Sea You 2021 (or 2020) can also purchase the additional festival Friday for a special price! As an upgrade, the Friday ticket costs only 19.99 € (+ fee) instead of the regular pre-sale price of 49.99 € (+ fee) - you save 30 €!

      All guests who have purchased a 3-day ticket for 2021 will not need a Friday upgrade ticket, this is of course already included.
      Likewise, all those who already had a Friday Upgrade for 2021 do not need one; this is automatically transferred to 2022.
      The Friday Upgrade is therefore especially suitable for those who had a 2-day ticket, e.g. from 2020, or for interested guests with a day ticket (e.g. Saturday) who would like to add Friday.

    • Do I have a price advantage if I exchange my ticket now?

      All previous ticket buyers who continue to keep their tickets save money because they paid the price of 2021 or 2020. Next year, ticket prices will rise moderately in many categories. So you have definitely secured the best or at least the same price.
      In addition, some ticket categories were already sold out. Categories that have already been sold out will not end up in the presale for 2022.

    • I can't go to the Sea You Festival in 2022, what should I do with my ticket?

      You have the choice between a voucher or a refund.
      You can get all information about this at:
      https://www.seayou-festival.de/ticket-abwicklung

    • What does the voucher arrangement mean for canceled events?

      Instead of the reimbursement of the admission price, you will receive a voucher equal to the respective ticket price plus the advance booking fee. With the voucher solution you support us a lot. With the voucher in your pocket, you can wait and see how the situation develops in the upcoming weeks and months, and buy a new ticket later if necessary. You are also more flexible and have the option to buy other products.
      If you don’t redeem the voucher, you can have your money refunded after December 31st, 2021. Therefore you have no risk whatsoever and you gain some time and flexibility.

    • What can I do with the voucher?

      The voucher (in the amount of the respective ticket price plus the advance booking fee) can be redeemed for an event of the same organizer, either for the substitute event or the same event in the coming year, but also for another event if the organizer offers other events. After Sea You 2022 has expired, you can also purchase a ticket for 2023 with your voucher code, or have the value refunded after December 31st, 2021.

    • Are there any costs involved in letting the tickets or the voucher be valid?

      There are of course no additional costs for validating the tickets and the voucher solution. With the reimbursement you will receive the pure ticket price. The advance booking fee is not refunded here.

    • Till what date do I have to decide what to do with my 2021 or 2020 tickets?

      You have time until August 5th, 2021 if you would like a voucher or a refund. After that, the entitlement to this expires and the ticket remains valid for 2022.
      If you would like to resell your admission ticket(s) afterwards, you can do so at any time on our official resale platform, link: https://resale.seetickets.com/seayou-festival

    • Can I exchange or refund parts of an order, or does the order have to be processed as a whole?

      An exchange or a refund cannot be made for individual tickets, it always applies to the entire order. The entire order can only be processed in one context. If you have ordered several times, you can of course make a new selection for each of these orders / order numbers.

      IMPORTANT: Only legitimate owners (the person carrying the order with the e-mail address used for the order & people who received the tickets via our official ticket transfer) can use the options!

    • When will I get my new tickets for 2022?

      Your new tickets will be sent by email from Paylogic towards the middle to the end of August. Alternatively, you can already download the 2022 ticket yourself by going to "Download tickets" in your order confirmation via https://consumer.paylogic.nl/tickets/

    • Can I exchange orders, that haven’t been personalized yet?

      Orders that have not yet been personalized can also be exchanged. In this case you will receive a new personalization link, with which you have the opportunity to complete the personalization as usual until the event.

    • Do I have to redeem the voucher or does it expire?

      The voucher code can be redeemed until January 1st, 2023, which means this lasts almost 1 ½ years. After December 31st, 2021, the buyer can claim his money back if he has not redeemed the voucher. Send the unredeemed voucher code together with your bank details / account details to: refund@seayou-festival.de

    • I can’t do anything with the voucher so far, I urgently need the money.

      Then select the button "Refund". You can find all information about this at:
      https://www.seayou-festival.de/ticket-abaltung

      The pre-sale fee will not be reimbursed, only the pure ticket price.
      Further processing fees are waived.

      Please understand that the reimbursement process will take 4 - 6 weeks so you can only count on the money after this time.

      An exchange or a refund cannot be made for individual tickets, it always applies to the entire order.

      The possibility of having your ticket refundedis offered from July 5th, 2021 to August 5th, 2021. After the reimbursement period, your ticket will continue to be valid.

    • Are tickets from second providers refunded?

      Unfortunately, only tickets that have been purchased via our official ticket shop (Sea You Homepage / Paylogic) can be refunded. For tickets that were purchased via second providers or privately, claims for refunds must be requested directly from them. For a refund you always need the original order number and the buyer's email address.

    • I exchanged my ticket and have now changed my mind. Can I reverse the exchange?

      No, unfortunately that is not possible.

    • What does the line-up look like in 2022?

      We are doing our best to postpone as many acts (which should have performed in 2021) as possible to the upcoming year. We have already successfully postponed over 85%! In addition, there will be more new main acts on Friday.
      At the moment, of course, we cannot guarantee that every single act that was announced for 2021 will be there in 2022. We will of course make sure that at least the same quality is maintained or bring it up to an even higher level.
      The latest line-up for 2022 can always be found on our homepage at https://www.seayou-festival.de/line-up

    • Who is entitled to the special price on Friday?

      All guests who had a ticket for Sea You 2021 (or 2020) will receive the new Friday as an upgrade for the special price of only € 19.99 (+ fee) instead of the regular pre-sale price of € 49.99 (+ fee). which saves them 30 €. The new Friday will be celebrated on a total of 5 stages with an internationally high-level and varied line-up.
      Further information on Friday can be found at: https://www.seayou-festival.de/freitag-upgrade/

      Procedure: Your order number (Sea You 2021 or 2020 order) = the access code.
      Enter your order number in the ticket shop https://shop.paylogic.com/132245/17501/tickets into the field "Do you have an access code?" then click “Submit”.
      Only then the Friday UPGRADE ticket (€ 19.99 + fee) will appear and you can put it in the shopping cart.

      All guests who have purchased a 3-day ticket for 2021 will not need a Friday upgrade ticket, this is of course already included.
      Likewise, all those who already had a Friday Upgrade for 2021 do not need one; this is automatically transferred to 2022.
      The Friday Upgrade is therefore especially suitable for those who had a 2-day ticket, e.g. from 2020, or for interested guests with a day ticket (e.g. Saturday) who would like to add Friday.

    • I won a ticket for Sea You 2021 - what happens to it?

      For your tickets from raffles (for Sea You 2021 or 2020) please write to us directly so that we can transfer them to 2022. Raffle tickets cannot be refunded. Send us an email with your ticket and contact details, which we will compare with our data, to: team@seayou-festival.de

    • I have booked my accommodation and / or travel privately, what now?

      That is not in our sphere of influence, which means you have to contact the respective company (hotel, airline, train, ...) independently and clarify the possibilities. There are no claims for damages by the visitor (e.g. for hotel and travel expenses) against Sea You Freiburg GmbH

    • Lost, deleted or not received ticket, questions about your order?

      Contact the customer service of our ticket provider Paylogic:

      Answers to some frequently asked questions: https://customerservice.paylogic.com

      Support by email: https://customerservice.paylogic.com/hc/de/requests/new

      Send ticket again: https://consumer.paylogic.nl/tickets/

      Phone hotline: https://customerservice.paylogic.com/hc/de/articles/360010262339-%C3%96ffnungszeiten-und-Kontakt
      (Please note the opening times of the phone support here!)

    • My question was not answered here. Whom can I ask?

      If you have any further questions about the ticketing process in 2021 that are not answered here, please send us an email with your request to: team@seayou-festival.de

      In case we don’t answer immediately, please understand that we have an increased volume of inquiries due to the current situation. We’ll answer your mail as soon as possible

  • NEW !!! Resale Plattform

    If you are unable to attend the Sea You Festival and wish to resell your ticket(s), you can do so on our official resale platform. Link: https://resale.seetickets.com/seayou-festival/

    Moreover, you may find offers for ticket categories that are already sold out!

Info ticket exchange Sea You Festival 2021 -> 2022:

Our ticket exchange platform (Ticktswap) is online since July 5, 2021 at https://www.seayou-festival.de/ticket-processing/index_eng.html
Advance ticket sales / presale start for Sea You Festival 2022 are expected to start in September.

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