Cashless refund
- Will I get my remaining credit back after the festival?
Yes, you will need the code on your wristband chip. Up to 28 days after the festival, you can simply transfer your remaining credit back online from home. The return transaction is free of charge and possible from € 2,- remaining credit. A maximum of €200 can be transferred back per festival wristband. Please make sure that you create a new account for this or use your existing access data from previous years. The Paylogic access data from the pre-sale will not work! GET and Paylogic are two different partners.
Please note: Free refunds can only be made to a Euro IBAN account, for all accounts with foreign currency the transaction fee will be automatically deducted. - Refund:
Get your cashless credit back easily and conveniently using the following link
START: Wednesday, July 24, 2024, 12:00 p.m.
END: Wednesday, August 21, 2024, 6:00 p.m.
LINK 2024: seayou24.eventportal.io
To get your remaining credit refunded, you need the chip on your festival wristband! - How does the refund for the remaining balance work?
You go to the homepage for refunds (seayou24.eventportal.io) and create an account there (or use an existing account, e.g. Googlemail). You then enter the chip ID and PIN, both of which are on the back of the chip. If you want to add several chips to the account, you can also rename each individual chip here. On the next page you then have to enter your bank details. The payout will be processed within about 10 working days. You can view the status of the refund in the account.
If you have any questions about your refund within these 28 days, please contact GET (provider of the cashless system). You can find the contact form in the event portal / refund tool under Help.
